Principal nCino/Salesforce Systems Engineer

Summary

Join Banner Bank as a Principal nCino/Salesforce Systems Engineer and provide technical leadership for the Business Systems Administration team. You will maintain critical enterprise business solutions across various environments, develop and implement solutions to automate tasks, and ensure system availability and performance. This role requires significant technical skills and experience in nCino and Salesforce, along with strong communication and collaboration abilities. You will also lead disaster recovery planning, manage vendor relationships, and drive continuous improvement initiatives. The position offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• Bachelor's Degree: IT, Computer Science, or other related field required (an equivalent combination of education and experience may be considered)
• 8 or more years of IT experience in the banking, finance, or insurance industry
• Substantial exposure in application systems administration with a focus on enterprise-level software application platform required
• Experience implementing new nCino products onto the Salesforce platform required
• Must reside in one of the following states: WA, CA, OR, ID, MT, NV, CO, UT, or AZ
• Proven experience with complex system planning, configuration, and implementation
• Knowledge of Core banking processing technologies, enterprise applications integration, and business process automation tools and best practices
• Demonstrate strong technical expertise in installing, configuring, and maintaining software applications in a complex IT environment
• Proficiency in troubleshooting performance issues and root causes
• Knowledge of programming languages and web-based technologies
• Intermediate to advanced knowledge of compute environments, such as server hardware, storage, and virtualization
• Skill in scripting language technology, such as PowerShell, Python or T-SQL
• Good understanding in data mapping, system conversions, and system integration
• Experience with Cloud technologies, such as Kubernetes, Microsoft Azure, and or Amazon Web Services
• Ability to meet established deadlines and handle multiple customer service demands from internal and external customers
• Able to convey appropriate level of detail effectively to all levels of the organization including non-technical staff and leadership
• Excellent communication skills both written and verbal
• Ability to collaborate to solve technical problems across teams
• Excellent customer service skills, including the ability to handle difficult situations with tact and discretion
• Possess a high degree of initiative and motivation
• Knowledge of ITIL and ITSM governance concepts
• Ability to prioritize and execute tasks in a high-pressure environment
• Ability to author policies, document risks, and propose solutions to IT management and senior leadership
• Knowledge of commonly used financial industry concepts, practices and guidelines
• Familiar with federal and state laws/regulations relative to the IT industry

Responsibilities

• Maintain, install, tune, upgrade, and troubleshoot technical components and sub systems relevant to supported business applications
• Develop code, scripts, systems, tools, or other solutions to reduce operational burden by automating complex and repetitive tasks
• Develop monitoring and maintenance strategies to ensure availability and performance standard are being met
• Monitor and continually review existing applications systems to ensure they are designed to comply with established standards and to empower business operations
• Enhance existing tools, develop scalable tools that reduce manual intervention, enhance prevention, detection, and mitigation of service impacts
• Perform evaluation of new application systems and partner with leaders across the organization to research and recommend solutions which balance business needs and risk mitigation
• Assess architecture and current hardware limitations, define and design system specifications, and evaluate input/output processes and working parameters for hardware/software compatibility
• Lead the planning for and supporting disaster recovery and business continuity initiatives
• Collaborate across engineering to drive operational health improvements, root cause analysis, post-incident discussions, and their associated remediation's that serve to improve reliability and scale operations
• Develop and manage relations with external partners and application vendors including installation and repair of services
• Maintain service contracts and licensing; effectively negotiate with outside parties; escalate issues as needed
• Analyze and determine systems integration needs and requirements
• Coordinates design of subsystems and integration of total system
• Defines system support requirements to include monitoring, capacity, staffing and patching/updating
• Develop and maintain appropriate applications documentation, including current design and operation
• Drive continuous improvement of system automation and system integration of business processes
• Remain current on new technologies, methods, and procedure
• Proactively identify opportunities to leverage technology tools and techniques to support and improve application resiliency, business processes and operation functions
• Identify risks to system integrity (security threats, DR incidents, data corruption), develop policies, determine appropriate precautions, create measurable standards, document procedures, implement changes, and perform ongoing maintenance to ensure business continuity during unplanned events

Preferred Qualifications

Administrator certifications related to Salesforce highly preferred

Benefits

• Targeted starting compensation range is based on location and experience: $150,000 - $180,000
• Incentive and commission compensation may be awarded for eligible roles
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time, personal days, paid volunteer time and 11 company paid holidays
• 401k (up to 4% match with immediate vesting)
• Tuition reimbursement up to $5,250 annually (minimum service requirement)