Principal Platform Architect

Summary

Join ServiceNow's Customer Outcomes team as a Platform Architect, advising clients on establishing a strong technical foundation within the ServiceNow platform. You will guide customers in designing solutions that achieve business outcomes, focusing on best practices for instance strategy, technical governance, and data integration. This highly consultative role requires extensive experience in enterprise architecture, management consulting, and working with senior executives. You'll be responsible for translating business objectives into actionable roadmaps and ensuring successful implementation of ServiceNow solutions. The ideal candidate possesses a strong background in technology strategy, data modeling, and ServiceNow platform expertise. This role offers a competitive salary, benefits, and the opportunity to contribute to a global leader in cloud-based technology.

Requirements

• Reside in eastern time zone (U.S)
• 5+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Fortune 500 or OEM Software or Cloud Company enterprise architect
• Experience working with functional business leaders to: Identify business objectives and develop outcome-focused roadmaps
• 10+ years large program experience leading architecture and design
• Enterprise or Solution Architect role and/or relevant experience
• Data modeling, core data design, security, integrations, configuration management
• 5+ years of experience with ServiceNow implementation, configuration, and architecture
• Working knowledge of ServiceNow Technical and Platform Governance best practices
• Experience with integrations between ServiceNow and other enterprise applications
• Strong understanding of ServiceNow modules such as CMDB, SecOPS, SPM, and IRM
• Experience with ServiceNow integrations using REST, SOAP, and other web services
• Familiarity with ServiceNow's Orchestration and Automation capabilities
• ServiceNow Certified Application Developer (CAD) or ServiceNow Certified System Administrator (CSA)
• Meet and maintain the requirements to work in a FedRAMP environment (i.e. undergo a background screening, reside on U.S. soil, and prove status as a U.S. Citizen, U.S. National, or a U.S. Person)

Responsibilities

• Develop strong relationships with the c-suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey
• Translate business objectives to outcomes through the visual customer roadmap
• Interact with customer architecture personnel (enterprise and solution) Enterprise architecture to: Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
• Position ServiceNow as the system of action to enable the integrated digital transformation roadmap
• Establish and advise on the technical governance related domains and associated processes
• Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
• Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients
• Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Define solutions across the platform that align to delivered capabilities

Preferred Qualifications

• Consulting Experience Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
• ServiceNow Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, ITOM)
• ServiceNow Certified Technical Architect (CTA)
• Ideal location for federal work – (Open to remote. Preferred Northern VA, DC, MD)
• Guide large Consulting/SI organizations

Benefits

• Base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs