Principal Platform Architect

Summary

Join ServiceNow as a Principal Platform Architect in Toronto! This technical advisory role focuses on helping customers build strong ServiceNow foundations and design solutions driving business outcomes. You will guide customers and partners on best practices, instance strategy, and technical governance, without performing platform configuration. The role involves extensive collaboration with clients at all levels, from executives to development teams, throughout the sales, structuring, and implementation phases. Success requires a senior-level enterprise architecture background, management consulting experience, and a proven ability to advise senior executives. This is a highly consultative position demanding strong relationship-building skills and a deep understanding of digital transformation.

Requirements

• Have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Be a Canadian citizen or permanent resident and reside in Toronto, Canada
• Have 8+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Have experience working with functional business leaders
• Have experience identifying business objectives and developing outcome-focused roadmaps
• Have experience working with large Consulting/SI organizations
• Have 10+ years large program experience leading architecture and design
• Have Enterprise Architect role and relevant experience
• Have Enterprise Architect certification (Togaf, IT4IT, etc)
• Have experience with Database, core data design, Security, integrations
• Have significant role in implementation of one or more; SFDC, WKDAY, Success Factors, Oracle Cloud, Remedy
• Have Minimum 2 years of ServiceNow Platform Experience
• Have Cloud platform certification(s)
• Have familiarity with Enterprise Workflow Platform
• Possess Required Competencies: Customer Focus, Collaborates, Drives Results, Cultivates Innovation, Courage, Consultative Perspective, Manages Complexity, Strategic Mindset, Technical Development

Responsibilities

• Develop strong relationships with CIO and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes into a customer roadmap
• Be responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
• Engage with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
• Establish and manage technical governance processes
• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
• Advocate/champion ServiceNow’s advisory and expert services best practices and industry use cases with clients
• Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Define solutions across the platform that align to out of the box capabilities
• Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates

Preferred Qualifications

• Have Management Consulting Experience (Big 4, Strategy Firm) or OEM software or Cloud company
• Have Fortune 500 or OEM Software or Cloud CO enterprise architect experience

Benefits

• Travel up to 25%
• Work Personas (flexible, remote, or required in office)