Principal Product Manager, Driverless Customer & Fleet Experience

Summary

Join Motional, a leader in autonomous vehicle technology, as a Product Manager to define and deliver exceptional experiences for robotaxi customers and internal teams. You will spearhead the product strategy and execution of the in-vehicle customer experience, encompassing all in-vehicle displays and HMIs. A key responsibility involves managing the customer-facing integration with ride-hail partners like Uber and Lyft. This hands-on role necessitates close collaboration with engineering, strategy, and operations teams. You will be responsible for defining and tracking key performance indicators (KPIs) related to customer satisfaction, engagement, and operational efficiency. The position requires a deep understanding of software product development and a proven track record of delivering complex, customer-facing products.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or HCI/Human Factors
• 5+ years of product management experience with a demonstrable strong technical background, specifically focused on customer-facing software products, operational tools, or complex system integrations
• Proven history of successfully delivering technically challenging products from initial concept through multiple iterations and commercial launch
• Deep understanding of software development lifecycles, agile methodologies, and modern software architecture (including cloud-based services and distributed systems)
• Experience with Human-Machine Interface (HMI) design, in-vehicle infotainment (IVI) systems, mobile application development (iOS/Android), platform/API integrations, or operational command and control interfaces
• Exceptional ability to translate customer and operator needs into detailed technical requirements and effectively communicate them to engineering teams
• Strong analytical and problem-solving skills, with a meticulous attention to detail

Responsibilities

• Develop and champion a compelling product vision, strategy, and roadmap for the entire driverless customer journey, focusing on creating intuitive, trustworthy, and delightful interactions at every touchpoint
• Translate insights into clear product requirements and a prioritized backlog that delivers measurable customer and business value
• Lead the product definition and development for all in-vehicle customer-facing interfaces, including primary information displays, interactive elements, audio cues, and ambient cabin experiences
• Drive the technical product roadmap for in-vehicle display software, ensuring robust functionality, responsiveness, and seamless integration with vehicle systems
• Own the product strategy for how Motional’s driverless service is presented and interacted with within our ride-hail partners' applications
• Author detailed technical product specifications, user stories, and acceptance criteria for engineering teams across customer experience and fleet systems
• Demonstrate a strong bias for action and a proven ability to drive complex technical projects from concept through launch and iteration in an agile environment
• Partner closely with software engineering (cloud, embedded, mobile), hardware engineering, AI/ML, and QA teams to ensure features are technically sound, built to specification, and delivered on time
• Define and meticulously track key performance indicators (KPIs) related to customer satisfaction, engagement, task success rates, operational efficiency, and overall experience quality

Preferred Qualifications

• Master's degree in a relevant technical field or an MBA with a strong technical undergraduate degree
• Direct experience in the autonomous vehicle, automotive technology, ride-sharing, or logistics/fleet management industries
• Experience with in-vehicle operating systems (e.g., Android Automotive, QNX), display technologies, and vehicle communication protocols
• Experience defining, building, and managing APIs for third-party integrations
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and technologies relevant to fleet management and real-time data processing
• Demonstrated ability to work effectively with both embedded/hardware engineering teams and cloud/mobile software engineering teams
• A genuine passion for creating innovative, intuitive, and delightful user experiences in emerging technology domains for both end-customers and internal operational users
• Experience with user research methodologies and usability testing for both consumer-facing and enterprise/operational tools

Benefits

• A competitive compensation package, including salary, bonus, and equity
• Comprehensive benefits, including medical, dental, vision, and 401(k)
• Significant opportunities for professional growth and development in a fast-moving field