Principal Product Manager, Rider Growth/Loyalty

Summary

Join Lime, the world's largest shared electric vehicle company, as a Principal Product Manager focusing on either Rider Growth or Rider Loyalty. You will be a key player in enhancing the customer experience through our mobile app and other platforms. This role requires a subject matter expert with significant experience in Growth or Loyalty, thriving in a dynamic startup environment. We are a remote-first company welcoming applications from the US and Canada, with occasional travel required. This is an opportunity to significantly impact a forward-thinking organization. The ideal candidate will lead product development, drive continuous improvement, analyze user feedback, collaborate with cross-functional teams, and manage the product lifecycle. Lime offers competitive salaries, performance-based bonuses, equity, and comprehensive benefits.

Requirements

• Minimum 10 years of experience in product management within a tech or startup environment
• Proven track record of managing and launching successful consumer-facing Growth or Loyalty products
• Strong analytical and problem-solving skills
• Excellent communication and team collaboration abilities
• Bachelor’s degree in Business, Engineering, Computer Science, or related field

Responsibilities

• Lead the development and optimization of Lime's mobile application to build an amazing rider experience that makes it easy to get started on Lime and want to keep coming back
• Drive continuous improvement of the rider journey, focusing on usability and satisfaction
• Be the voice of Riders, analyzing user feedback, customer research and market trends to inform product strategy and roadmaps
• Collaborate cross-functionally with engineering, design, and marketing teams to implement new features
• Manage the entire product lifecycle from conception to launch and post-launch analysis
• Prioritize product backlog and development efforts to align with business goals
• Establish and track key performance indicators to measure product success

Preferred Qualifications

• Experience in mobile app development and UX/UI design
• MBA or advanced degree in a related field
• Prior experience and comfort in a fast-paced, scaling startup environment
• Previous Mobility or Transportation experience is a plus

Benefits

• Competitive salaries, performance-based annual bonus and pre-IPO equity
• Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
• Flexible vacation policies with ample paid holidays tailored to country of residence
• Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
• Support for retirement and financial goals with unlimited access to financial advisors
• Unlimited, complimentary use of our vehicles in hundreds of cities around the world
• Professional growth opportunities through quarterly learning days and top-tier tools
• Opportunities to connect across teams and locations to network, socialize and volunteer
• Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
• Consistent recognition of great work through meaningful rewards and career advancements