Principal Software Engineer

Summary

Join Kustomer as a Principal Engineer and become a pivotal leader in scaling the Office of the CTO. You will steer critical architectural decisions and foster a culture of innovation and engineering excellence. Collaborate with the CTO, Engineering Leadership, and cross-functional teams to align technical strategy with business objectives. Your leadership will drive impactful solutions shaping the company's future while mentoring engineering teams and ensuring alignment with modern practices and industry trends. This role requires 15+ years of software engineering experience with a strong focus on architectural leadership. Kustomer offers competitive salaries, stock options, and a comprehensive benefits package.

Requirements

• 15+ years of experience in software engineering, with a strong focus on architectural leadership in large-scale systems, SaaS platforms, or high-traffic web applications
• Deep understanding of modern software architecture, cloud platforms, microservices, and development methodologies
• Proven track record of leading and mentoring engineering teams while delivering complex, scalable systems
• Ability to communicate complex technical concepts to both technical and non-technical audiences
• Strong problem-solving skills, with the ability to make informed decisions in a fast-paced, dynamic environment
• Experience contributing high-quality, well-tested, and performant code to large-scale systems

Responsibilities

• Lead and influence high-level architectural decisions across the organization to ensure scalability, maintainability, and alignment with business needs
• Identify, evaluate, and implement emerging technologies to keep the organization at the forefront of industry innovations
• Provide hands-on technical leadership on complex, high-impact projects, ensuring timely delivery and high technical quality
• Mentor and coach engineering teams on best practices, modern development methodologies, and engineering excellence
• Collaborate with the CTO and VP of Engineering to define and execute the company’s strategic technical vision
• Drive the implementation of best-in-class engineering standards across tools, frameworks, and development practices
• Advocate for technical excellence and scalable processes that improve delivery efficiency and quality across teams

Preferred Qualifications

• Experience working in high-growth environments or organizations undergoing rapid scaling
• Knowledge of DevOps, CI/CD pipelines, and automated testing frameworks
• Experience with cloud platforms: Expertise in cloud infrastructure (AWS, Azure, GCP) and cloud-native technologies, including serverless architectures, containers (Docker, Kubernetes), and distributed systems
• Experience with security best practices: Strong understanding of security considerations in large-scale applications, including secure coding practices, data protection, and compliance with industry standards (e.g., GDPR, SOC 2)
• Experience with data engineering: Familiarity with big data architectures, streaming technologies (Kafka, Spark), or large-scale data processing pipelines
• Cross-functional collaboration: Experience working with product, design, and other cross-functional teams to ensure seamless integration of technology solutions with business goals
• Experience with performance optimization: Proven track record in performance tuning, optimization of complex systems, and driving latency and throughput improvements at scale

Benefits

• Competitive salaries and stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• A generous vacation policy
• Pension
• Supplemental health insurance
• Other perks