Remote Principal Software Full Stack, Digital & Omni Channel Sales

Summary

Join Brightspeed as Principal Software Full-Stack, Digital and Omni Channel Sales to lead software development, architectural design, and decision making in an effort to guide and enable the team to appropriately build and implement a seamless omnichannel experience.

Responsibilities

• Provide technical leadership for software development, architectural design, and decision making
• Define standards and guidelines regarding project implementation
• Conceive and design new UI/UX flows and develop standards for coding, testing, debugging, and implementation
• Review, evaluate, and prioritize new feature requests from business partners and stakeholders
• Identify areas for expansion and improvement by maintaining a forward-looking vision to help assess potential avenues/opportunities to apply omni channel principles to new and unforeseen applications
• Research, evaluate, and recommend new infrastructure solutions and enhancements
• Perform proof of concepts and create and present proposals to senior management
• Define functional and technical architecture for our digital and omni channel sales technological strategy
• Participate in business and system requirements sessions to engage with business stakeholders to understand complex business and compliance requirements as applicable
• Identify and drive implementation of automation to optimize digital and omni channel sales technologies
• Lead, architect, and direct team of UX/UI developers (onshore and offshore) to build pixel-perfect, robust, and accessible user experience on the web for desktop, mobile, and native apps (iOS and Android) using react native
• Lead and oversee architecture and all aspects of UX/UI development and collaborate with UX/UI Designers, Product Owners, third party vendors, and other internal IT teams to build best in class user experiences
• Participate in daily scrum calls, review project progress, identify issues, risks and blockers with the deliverables, and guide team towards resolution
• Translate business requirements to full stack solutions in connection with digital and omni channel sales and drive projects from inception to production deployment with a strong focus on performance and robustness
• Collaborate with cross-functional teams to bring in new strategies for efficient development, QA, testing, and subsequently report results to management
• Create documents related to system architecture, design steps, integration processes, and testing procedures
• Troubleshoot the production platform to ensure all customer touchpoints are adequately serviced and addressed and identify sources of issue and resolve them accordingly
• Complete Root Cause Analysis and recommend solutions, as well as conduct periodic demonstrations for review of existing digital and omni channel sales flows so as to ensure their functionality
• Participate in periodic business control development and testing and work closely with the business leaders in matching the technology to the changing demands of the business
• Drive the addition of features to the digital and omni channel sales platform to enable new capabilities to the tool