Principal Technical Product Manager (Billing & Charging)

Summary

Join Mint Mobile's Product & PMO Team as a Principal Technical Product Manager (Billing & Charging)! This remote role, open to US residents, focuses on supporting and developing brand-agnostic billing platforms. You will lead a team of product specialists, manage the billing system roadmap, and collaborate with various departments. Responsibilities include gathering requirements, producing design documents, monitoring platform performance, and mentoring team members. The ideal candidate possesses extensive product management experience in the telecommunications industry, strong analytical and communication skills, and experience managing teams and vendors.

Requirements

• 10+ years of relevant Product Management experience in an agile software product development environment; 5-10 years managing teams, 5-10 years managing vendors
• Experience in the telecommunications industry, preferably in prepaid, with hands-on experience working with billing systems
• Passionate leader with a high degree of ownership and the interpersonal skills to build consensus in complex situations
• Strategic and analytical thinker with demonstrated success driving quantifiable results
• Strong requirements elicitation with effective written skills including the ability to write concisely and clearly for different audiences
• Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data
• Experience with Agile backlog/project management tools
• Experience in delivering large and complex business/technology initiatives
• Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence
• Ability to understand complex product, service, and operational behaviors from both a business and technical aspect, and translate them into robust, well-organized, concise written requirements
• Real-world experience writing functional requirements or user stories for technical products or services
• Ability to thoroughly capture acceptance criteria and to think beyond the happy path, always taking into account edge cases, impacts on different user types, unexpected scenarios, etc
• Ability to communicate with developers and understand programming terminology
• Experience partnering with Solutions Architects on functional design
• Ability to address User Experience Design requirements and ensure that they can be integrated as a part of the functional requirements
• Experience in all phases of the SDLC for large and complex projects
• Ability to develop a strategic vision and plan for future products and services
• Experience with both Agile, Waterfall, and hybrid product development methodologies
• Experience integrating 3rd-party platforms or products into an established technical stack
• Collaborative work style and the ability to synthesize inputs from several parties, bringing people together to align around the best options that achieve the common goals of the team

Responsibilities

• Acts as a key liaison to the Finance department, directing a team that supports various Finance-centric initiatives, including the introduction of new financial platforms and E2E revenue optimization opportunities
• Gathers requirements for billing system-related initiatives
• Produces necessary diagrams and artifacts for translating Finance requirements into Engineering-ready blueprints
• Factors both the current system state and industry best practices into all design and roadmap recommendations
• Provides support for Finance’s operational needs, including GAAP compliance efforts and payment processor requirements, by serving as a liaison between the Finance team and Operational teams
• Partners with operational teams, Revenue Assurance, Engineering, Biz and Technical Operations, to ensure their requirements are captured and incorporated into broader program requirements and design
• Manages a team of Product Managers / Product Owners, providing mentorship and setting both a vision and strategy for product roadmap execution
• As a strategic partner to the Retention Marketing team, helps define and manage technical, platform-level roadmaps for promo and offer fulfillment systems
• Crafts a strategic story out of the numbers
• Presents complex analytical findings in a clear, concise, and decision-impacting manner
• Support executive strategy presentations
• Builds consensus across the organization
• Works cooperatively with cross-functional teams to achieve buy-in
• Coordinates with solutions architects and developers to make sure product requirements accurately account for our system architecture and limitations
• Works side-by-side with product owners, scrum masters, and release train engineers to ensure optimized output and sequencing of platform-level deliverables that are required for company-wide programs
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority
• Collaborates with partners and Dev / Execution teams to create and communicate anticipated release schedules
• Produce BRDs (Business Requirements Documents) and FRDs (Functional Requirements Documents) to document program requirements and facilitate both alignment and sign-off from cross-functional stakeholders
• Meets regularly with other Product team members to discuss ongoing projects so as to effectively prioritize efforts across multiple teams and lanes
• Develops a deep understanding of customer experience, especially at a tactical and transaction level, including but not limited to customer activations, renewals, payments, network features, devices, retailer integrations, promos, referral programs, and account notifications
• Transforms complex, incomplete, conflicting, or ambiguous inputs into actionable recommendations backed by structured thinking and data-driven insights
• Produces flow diagrams for the customer journey and underlying system processes
• Has deep knowledge around the underlying technologies involved in current and future designs, along with ability to read, interpret and communicate details of API specs, sequence diagrams, and database schema/designs
• Meets with 3rd-party service providers to identify partnership opportunities and implement cross-platform integrations
• Performs UAT for new features and services before they go live in the market
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact
• May work with data scientists to answer complex questions or identify meaningful insights from data
• Generates and maintains dashboards and reports that track product health and success metrics
• Conducts cost-benefit / ROI analysis, to support decision making
• Works with Engineering and Enterprise Information Management to ensure platform adherence to internal and external KPIs, compliance methodologies, and governance processes
• Works multiple projects simultaneously in a fast-paced environment
• Communicates, influences, and sells ideas at Director/VP level
• This includes frequently authoring and delivering product presentations
• Drives specific ad hoc analysis and presents information to VP level and below on request
• Presents new product or business opportunities in weekly, cross-functional meetings
• Supports sales, marketing, and other partner teams with the necessary product knowledge, process flows, and/or additional documentation
• Manage vendor relationships including contract negotiations, onboarding, renewal, QBR cycles, etc
• Support Product Management leadership (Director / VP) on special projects as well as the implementation of product strategy and roadmap objectives
• Regularly mentors and provides informal coaching to other Product Management staff, as well as other members of the Product Team
• Creates clear and measurable goals for the team aligned with company, department, and functional area objectives
• Regularly observes and creates opportunities to observe direct reports and note positive, as well as constructive feedback
• Shares and reviews feedback with direct reports in a timely manner
• Develops formal and informal performance reviews in accordance with company or HR-driven timelines

Benefits

• Health insurance
• Disability insurance
• 401(k)
• Flexible spending accounts
• EAP
• Education reimbursement
• Parental leave
• Unlimited vacation
• Bonuses
• Company paid holidays