Principal User Experience Designer

Summary

Join 3Pillar Global as a Principal User Experience Designer and lead UX efforts on multiple projects. You will collaborate with global teams, guide clients, and oversee the work of other designers. This role requires extensive UX leadership experience, consulting expertise, and strong communication skills. 3Pillar offers a flexible work environment, global team collaboration, and various benefits including medical, life insurance, paid time off, and bonuses.

Requirements

• At least 7 years of experience in a client-facing UX Leadership position (Lead or Sr. UX Designer)
• At least 5 years of consulting experience
• Expertise working with complex digital products, business logic, process, and a variety of clients
• Experience in organizational leadership, including experience working with and influencing teams and executive leads
• A strong track record of problem solving and a “roll up your sleeves” mentality
• Entrepreneurial spirit with the ability to see the bigger picture among the details
• Experience working with global teams
• Highly culturally aware
• Experience in facilitating workshops
• Relationship builder. Highly empathetic and collaborative, able to work across senior-level stakeholders to drive decisions
• Strong communication skills, including ability to explain, persuade, and take a large amount of information and distill it into a clear, concise message
• Practical knowledge and experience in Agile practices and Lean methodologies to build best-of-breed products

Responsibilities

• Lead UX work on multi-designer (3-5) engagements and delegate tasks to other team members
• Act as the cross-functional lead designer of distributed product team members from our UX delivery centers in the US, LATAM, and Romania
• Lead UX rituals (e.g., internal design reviews)
• Participate in agile engagement rituals
• Lead the client and project team through influence
• Guide the client and internal team in evaluating tradeoffs, making design decisions
• Oversee work of other designers, review deliverables, provide feedback, manage to deadlines
• Identify opportunities to change team structure to improve efficiency and/or results
• Identify business opportunities at the client for increased revenue and engage CPs and PDMs accordingly
• Ensure the UX team understands the product vision, mission, goals, values, and user type(s)
• Possess an expert-level knowledge of interaction and visual design
• Create a collaborative team culture
• Identify and manage risk
• Provide suggestions for improvement on team members’ career development
• Provide guidance and feedback to team members on their performance
• Lead technical UX interviews with prospective hires
• Establish tools and processes for the team
• Take a leadership role in developing training
• Lead internal training sessions
• Publish UX content via LinkedIn, Medium, or other channels approximately 4x per year
• Communicate plans, priorities, and status to the client, team members, and internal management as appropriate
• Maintain a high awareness of industry issues and trends and emerging technologies such as AI, with a view to incorporating these in future projects and staying ahead of the market

Benefits

• Medical Insurance benefits as per company policy
• Life Insurance as per company policy
• 15 days of paid vacation, sick leave and paid holidays as per local law
• Paternity and maternity leave as per as per local law
• Marriage, bereavement and graduation leaves as per company policy
• Sick leave and paid holidays as per local law
• Christmas and Middle year bonuses as per local law
• Monthly productivity bonus as per local law
• Discounts in local shops
• Direct deposit of payroll
• Paid professional certifications
• Imagine a flexible work environment – whether it's the office, your home, or a blend of both
• From interviews to onboarding, we embody a remote-first approach
• You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday
• Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams
• We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing
• Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best
• Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries