Circle is hiring a
Principal User Researcher

Summary

Join Circle, a financial technology company, as a Principal User Researcher to drive product direction and strategy through user research insights.

Requirements

• 10+ years of user research experience in an applied research setting, or similar
• Understand trends and issues shaping the future of the industry to drive and contribute to the future vision
• Proactively identify opportunities for research and own the execution
• Evangelize user needs to align key stakeholders
• Impact and drive roadmaps by articulating key people's needs. Identify new opportunity spaces
• Navigate complex information and adapt to a changing environment
• Lead across cross-functional stakeholders to drive business impact
• Evangelize research results across cross-functional stakeholders via storytelling to land desirable product directions
• Experience in solving and simplifying service design challenges for complex task-based workflows
• Research mentorship and guidance for fellow researchers, designers, and product management peers
• Contribute to new ways of doing research
• Bachelors, Masters, or PhD in human behavior related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Economics, Political Science, Mathematics, etc.)

Responsibilities

• Developing an understanding of people, their journeys, and their needs in the rapidly changing web 3, crypto and blockchain problem space
• Building our user research culture; Evangelizing research as a core tenet in product decisions and how we build products
• Collaborating across many teams at Circle to marry qualitative and quantitative data, providing a vision of users needs
• Generate insights that shape how product teams think about medium and long-term product strategy
• Crafting and elevating narratives to build empathy so the user is always in mind when decisions are made throughout the organization
• Acting as a thought leader in the domain of research, while advocating for the people who could use our products
• Contributing to a growing UX org, helping install best practices and processes as we scale, and filling out our product squads’ research toolbox with methodologies

Benefits

• Base Pay Range: $187,500 - $240,000
• Annual Bonus Target: 17.5%
• Equity & Benefits (including medical, dental, vision and 401(k))
• Discretionary vacation policy
• 10 days of paid sick leave per year
• 11 paid holidays per year in the U.S