Charlie is hiring a
Principal UX Designer in Worldwide

Summary

The job is for a UX Designer in a startup building a banking solution for tech-comfortable retirees. The role involves creating a user experience tailored to this demographic, working closely with the founders and development team, and ensuring the customer's needs are met effectively and efficiently.

Requirements

• The ideal candidate has experience with banking operations
• At least 5-7 years of UX experience, ideally designing scalable mobile applications
• Excellent verbal, written, presentation and interpersonal communication skills
• Comfort with organizing and running user testing sessions
• A positive can-do attitude
• Organized and results-oriented

Responsibilities

• Envision a user experience specifically tailored to the unique needs of a tech-comfortable and rapidly growing retired population
• Execution: Translate requirements and user needs into a delightful, beautiful, usable customer experience
• Adaptation: Design an experience that works equally well across devices, bandwidth availability, and tech competency
• Empathy: Become a staunch advocate for a deeply underserved community
• Speed: Our users have very clear core banking needs. Make sure they can get things done effectively, efficiently, and without stress
• Prioritization: Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Communication: Proactively communicate and collaborate with external and internal customers in your quest to build the best customer journey
• Multitasking: Successfully engage in multiple initiatives simultaneously
• Obsessing: Obsess over voice of the customer, fight for the customer, walk in their shoes, and breathe their air
• Connecting: Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
• Collaborating: Work with developers and subject matter experts to establish the UX vision and analyze tradeoffs between usability and performance needs

Benefits

• Equity ownership
• Competitive compensation
• Medical, vision and dental coverage (US employees)
• 401k with company match (US employees)
• Three weeks of annual vacation after the first year of employment. Two weeks during the first year
• 8 observed US holidays