Principle Implementation Architect

Summary

Join Karbon as a Principal Implementation Architect and lead technical implementations, transforming requirements into migration plans for document management systems and other crucial tools. Collaborate with Engineering, Implementation Managers, and Customer Success to ensure seamless onboarding. Build and lead a team to support migration efforts, creating lightweight tooling and a repeatable migration playbook. Serve as the technical escalation point for post-sale challenges and identify patterns to scale delivery capacity. Partner with various teams to ensure smooth pre-sale scoping and handoffs. This role requires 3+ years of experience in technical implementation and familiarity with various systems and tools. The position offers a competitive salary and excellent benefits.

Requirements

• 3+ years of experience in a technical implementation, integrations, or solutions delivery role
• Comfortable working with REST APIs, JSON, and modern web technologies
• Experience with migration from document management platforms (Google Drive, Dropbox, SharePoint, OneDrive, etc.)
• Experience with migrating from a variety of accounting and practice management systems, including CCH, Wolters Kluwer, Intuit, Xero, Sage, IRIS, or other proprietary tools with limited export capabilities
• Familiar with middleware tools (Make.com, Zapier, Tray.io, etc.)
• Excellent problem-solving and communication skills
• Ability to work cross-functionally with CSMs, Engineers, and customer stakeholders
• Passion for action - you love helping customers get to “done”

Responsibilities

• Scope, build, and deliver technical migrations, particularly around DMS and workflow-related systems
• Create lightweight tooling (using APIs, scripts, or no-code platforms) to support tactical, high-impact migrations
• Develop a repeatable migration playbook, including templates, timelines, best practices, and customer-facing resources
• Partner with Engineering and Support to ensure technical soundness, scalability, and support pathways
• Serve as the technical escalation point for post-sale data or configuration challenges during implementation
• Identify patterns in customer migration needs and scale delivery capacity by hiring or contracting future specialists
• Collaborate with Sales Engineers, CSMs, and Implementation Managers to ensure clear pre-sale scoping and smooth handoffs

Preferred Qualifications

• Experience in accounting/tax software or practice management tools
• Knowledge of OAuth2, SSO, and common SaaS authentication models
• Light scripting or automation experience (Python, JavaScript, etc.)
• Worked in a scaleup or customer-centric SaaS environment

Benefits

• Paid Flexible Time Off with an encouraged 3 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Company paid dental and vision and eligible spouse/partner and dependents
• Fully company funded short and long term disability
• Fully company paid life insurance
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend