Procesmanager

Summary

Join Vattenfall, a leading European energy company, as our new (Senior) Process Manager and contribute to a sustainable future for the Dutch business sector. You will play a key role in optimizing processes, implementing the new energy law, and improving customer experience. This position requires proven experience in process optimization, data analysis, and stakeholder management. You will lead change processes, develop process flows, and contribute to digitalization goals. Vattenfall offers a competitive salary, benefits package, and a supportive team environment.

Requirements

• Minimum 5 years of relevant work experience, for example as a process manager, product owner or in product management. Experience in consultancy and/or the energy market is a plus
• Proven experience in optimizing complex processes and achieving good operational results
• Experience with analyzing and optimizing processes and developing requirements, process flows, and business cases
• Strong in data analysis and able to identify improvements based on facts
• Excellent command of the Dutch language, both orally and in writing

Responsibilities

• Identify cross-chain process optimizations and projects within the commercial and service operation
• Prepare for the implementation of the new energy law
• Develop process flows, customer journeys, work instructions, and training materials
• Lead the change process and implement process and system changes in our sourcing, CRM, or billing system, and/or in the online environment of Mijn Vattenfall Zakelijk
• Perform data analyses for business cases or process analyses
• Contribute to digitization goals through the use of robotization and/or AI
• Improve the NPS for business customers

Preferred Qualifications

Experience with Lean Sigma

Benefits

• 8% holiday allowance
• Standard year-end bonus of 4.5% of your annual salary
• Profit sharing up to 3.5% of your annual salary based on the results of Vattenfall Netherlands
• NS Business card for commuting or travel allowance of € 0.23 per km with a maximum of 50 km one way
• 20 vacation days, 2.5 vitality days and with a 40-hour contract: 13 ADV days
• Opportunities to work remotely from abroad
• Choice budget, where you can, among other things, buy and sell extra vacation days, purchase a bicycle or simply have it paid out
• Training budget, because we think it is important that you can continue to develop yourself