Process Design Lead

Summary

Join our team as a dynamic Process Design Lead and leverage your ServiceNow expertise to revolutionize a key IT implementation project. You will craft and optimize workflows, aligning them with ServiceNow capabilities to enhance operational efficiency. This role requires leading cross-functional teams through transformative journeys and collaborating with stakeholders to improve business processes. The ideal candidate possesses a strong background in process optimization and ServiceNow, along with experience in process mapping and re-engineering. This is a 9-12 month contract position, fully remote, offering opportunities for self-development and a flexible schedule.

Requirements

• Bachelor’s or Master’s degree
• 7+ years of experience as Data Subject Matter Expert
• 5 year of experience across 3-4 projects on ServiceNow especially on the ITSM module
• Experience in process mapping, process reengineering, and continuous improvement practices

Responsibilities

• Take the lead in crafting, documenting, and optimizing business processes to boost efficiency, ensure consistency, and align with project goals
• Harness the power of ServiceNow to design and implement workflows, automate processes, and standardize configurations
• Collaborate with stakeholders to dive deep into business needs, scrutinize current workflows, and pinpoint opportunities for improvement
• Configure and execute ServiceNow workflows and modules to align perfectly with your innovative processes and organizational needs
• Ensure that every process design not only follows ServiceNow's best practices but also taps into the platform's full potential
• Join forces with IT and project management teams to seamlessly integrate ServiceNow configurations into the project framework
• Partner with Project Managers, Business Analysts, and Change Managers to ensure everyone's on the same page for process design requirements
• Energize team understanding and adoption of new workflows through dynamic training sessions and workshops
• Deliver clear, actionable documentation and guidance on standard operating procedures and process maps
• Continuously review and monitor processes to uncover potential improvements and keep everything running smoothly
• Dive into root cause analysis to unlock solutions that optimize workflows, boost performance, and ensure scalability for future growth

Preferred Qualifications

• Deep expertise in ServiceNow modules and the power to streamline workflows
• Skilled in bringing processes to life with documentation and visualization tools like Visio and Lucidchart

Benefits

• 9-12 months contract collaboration
• You will be working fully remote in a stable, multinational company located in UK working with the latest technologies
• You will have the opportunity of self development while working in a flexible schedule while maintaining a healthy work-life balance