Processing Specialist I

Summary

Join Verra Mobility Commercial Services as a Processing Specialist in Mesa, Arizona! In this role, you will handle tolls and violations for rental and fleet clients, communicating with clients via email and phone, processing payments online, and researching missing details. Strong attention to detail, accuracy, and time management are essential. You will sort and process various paper notices, research tolls and violations, review and audit processes, maintain documentation, and assist with special projects. The position requires strong communication, problem-solving, and analytical skills. Verra Mobility values employees who own it, do what's right, lead with grace, and win together.

Requirements

• High School Diploma or equivalent
• Previous experience in an office environment performing administrative duties including inbound mail processing, auditing or review, outbound mail processing, data entry, quality control, and/or related administrative duties
• Strong PC skills including basic proficiency in Word and Excel
• Ability to use various equipment including computers, copier, scanner and mail opening machine
• Ability to navigate through internet-based system screens
• Strong attention to detail and quality driven
• The ability to problem solve using analytical thinking
• Excellent written and verbal communication skills
• Exceptional aptitude and flexibility towards serving and assisting others
• Able to recognize a problem and escalate to the appropriate team member for resolution

Responsibilities

• Sort, research, and process various paper notices including court notices, warrants, bankruptcies, returned checks, and more
• Clear and concise communication with internal and external clients via email and phone
• Research tolls & violations within iFACS for TollKeeper, PlatePass, and Viologics clients to determine a resolution status including paying, disputing, changing liability, refunding, and more
• Review and audit various processes and provide clear feedback to agents in a professional and positive manner
• Maintaining process documentations and tracking
• Clear and concise communication with internal and external clients via email and phone
• Assist with special projects from leadership on an as-needed basis