Remote Product Advocate

Summary

Join Apollo.io as a Product Advocate in a fully remote role, supporting customers through chat and email channels, and helping them achieve their business goals with the Apollo platform.

Requirements

• Empathetic to customer needs, with an intrinsic motivation to understand the questions that customers ask and why
• 3+ years of experience in customer support, technical support, or similar customer-facing roles
• Experience with Salesforce, Zendesk, or Intercom
• Excellent written and verbal English communication skills
• Availability to work on weekends

Responsibilities

• Apply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests
• Go above and beyond to ensure client satisfaction and success
• Capture revenue opportunities through influencing high-velocity conversions and building brand affinity
• Educate customers to the best of their capabilities to optimize their results
• Make customers’ voices heard by delivering feedback and recommendations to our Product teams
• Drive adoption and expanded usage of our platform within customer accounts
• Understand the Apollo product and strategies to contribute constructively to every situation that a customer encounters
• Provide first replies within 1 minute in chat and 1-2 hours in email and provide fast and accurate answers to the customer’s inquiry
• Escalate issues that require more in-depth technical investigation to Technical Support