Product And Training Documentation Writer

Summary

Join Donorbox, a leading fundraising platform, as a Product and Training Documentation Writer! You will be responsible for maintaining our internal product handbook, collaborating with product managers, testing product features, and creating comprehensive documentation. This role requires strong writing, communication, and presentation skills, along with experience in product documentation or technical writing. The position is fully remote, based in South Africa, and offers a competitive salary, generous time off, health insurance reimbursements, home office expense reimbursement, employee equity plan eligibility, and a wellness program.

Requirements

• 3-6+ years of proven experience in product documentation, technical writing, or blogging
• Strong command of English, including excellent spelling and grammar
• Excellent verbal and written communication skills
• Excellent presentation skills for delivering training via video
• Strong analytical and problem-solving skills, with a data-driven approach
• Skilled at simplifying complex ideas into clear, concise, and engaging educational content
• Meticulous attention to detail in documenting information accurately
• Ability to quickly learn and document new technologies
• Good understanding of User Experience (UX)

Responsibilities

• Take ownership of the internal Donorbox Product Handbook, ensuring it is comprehensive and up-to-date
• Collaborate with our Product Managers to gain a deep understanding of our product features
• Thoroughly test Donorbox product features using our staging environments to ensure accurate documentation
• Document all aspects of the Donorbox product in an organized and professional way
• Create engaging training materials for customers and internal teams
• Keep the Donorbox Knowledge Base current and informative
• Lead live training sessions via video calls for team members

Preferred Qualifications

• Experience in the tech industry
• Self-motivated, proactive, and results-oriented
• Comfortable working independently and collaboratively in cross-functional teams
• Capable of delivering high quality, edited content efficiently

Benefits

• Fully remote work from the comfort of your home
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays, and 2 paid volunteer days
• Health insurance premium reimbursements, up to 75% for you and your family
• Reimbursement package for home office expenses, up to $1.5k
• Eligibility for employee equity plan (stock options)
• Wellness program with fitness and mindfulness classes