LeanTaaS is hiring a
Product Implementation & Customer Success Manager, Remote - Worldwide

Summary

The job is for a Customer Success Manager role at a growth stage healthcare software company. The role involves driving operational improvement at customers, managing customer implementations, establishing and maintaining strong relationships with key customer contacts, and helping refine vision and strategy. The ideal candidate should have a healthcare background in operations management or patient flow, experience in Patient Throughput, Clinical Staffing, or both, excellent communication and organizational skills, and a maniacal obsession with customer happiness, success, and retention.

Requirements

• Healthcare background in operations management or patient flow - a must!
• Experience in Patient Throughput, Clinical Staffing, or both
• A Bachelor's degree or equivalent years of related experience
• 3+ years of professional work experience
• Experience working on healthcare products / working with hospitals

Responsibilities

• Drive operational improvement at our customers through our products (Patient Throughput, Clinical Staffing, or both)
• Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue (as well as the transfer mechanisms) and coordinate required security and other audits
• Independently manage customer implementations, take ownership of the accounts after a sales close and make sure that the product is configured correctly
• Establish and maintain strong relationships with key customer contacts
• Monitor customer operations and operational outcomes (using internal dashboards and customer calls), ensure that the product is working well at customer sites, and proactively solve problems

Preferred Qualifications

• Lean or Six Sigma training utilizing models like A3, DMAIC, or PDCA
• Willingness to travel to our customers' sites

Benefits

• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs