Product Implementation Manager

Summary

Join LeanTaaS as an Implementation Manager for iQueue for Operating Rooms, leading product implementations at customer sites. You will collaborate with customers to understand their needs, configure the product, and ensure a smooth rollout. Responsibilities include managing implementations, communicating technical requirements, building customer relationships, leading change management, monitoring progress, and facilitating handoffs to other teams. You will also contribute to product roadmap refinement and support sales and marketing efforts. The role requires a Bachelor's degree or equivalent experience, 3+ years of client-facing experience in healthcare, a background in mathematics/statistics or process improvement, and strong communication and project management skills. Up to 20-30% travel is required. LeanTaaS offers competitive compensation, benefits, and perks.

Requirements

• Bachelor's degree in health sciences, engineering, business administration, or related field, or equivalent years of related experience
• 3+ years of professional experience in a client- or customer-facing role within the healthcare industry, with a thorough understanding of hospital operations. This could include healthcare management consulting, enterprise product management, or direct experience working for a health system
• A background in mathematics/statistics, process improvement, implementation and/or healthcare
• Experience working with C-suite executives or other high level leadership professionals
• Excellent communication and organizational skills (how you write your resume and approach us is a good litmus test)
• Strong project management skills, including managing multiple projects, coordinating cross functioning teams with dynamic deadlines
• A maniacal obsession with customer happiness and success; you’re the type of person who will move mountains to solve problems and make people successful
• Experience with data analysis using any tools: Excel/Tableau/other
• Ability and willingness to travel to our customers

Responsibilities

• Drive operational transformation for our customers by deeply understanding their unique operational needs, configuring the product to support their workflows and operational goals, and applying data analysis and change management best practices
• Independently manage customer implementations, take ownership of the account after a sales close and make sure that the product is configured correctly; this is an analytically intense process involving detailed data analysis, identifying key users, and ensuring all accounts are provisioned
• Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue (as well as the transfer mechanisms)
• Establish strong relationships with customer executives and other stakeholders, such as clinical operations and IT and serve as a trusted guide through the implementation phase
• Lead change management efforts that require strong executive presence and active leadership buy-in to ensure successful adoption
• Monitor progress throughout implementation to ensure customer readiness at go-lives; proactively resolve risks, blockers, or misalignments
• Facilitate a seamless handoff to Outcomes and Client Success teams to ensure continuity and position the customer for long-term success and measurable impact post-launch
• Refine vision and strategy by continuously educating inbound product managers on customer stories and pain points, and contributing detailed feature ideas to the product roadmap to ensure meaningful, measurable product impact
• Support Sales and Marketing as a subject matter expert by sharing implementation stories or customer context where needed
• Be willing to travel to customer sites up to 20-30% of the time

Preferred Qualifications

• Experience in working with perioperative environments
• Experience working on healthcare products
• Experience with data or analytics products
• Experience working on enterprise software products implementations
• A blog, article, or any published writing is a huge plus
• Remote candidates in the Central Region are strongly preferred

Benefits

• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs