LeanTaaS is hiring a
Product Implementation Specialist/Manager, Remote - Worldwide

Summary

The job is a Customer Success Product Manager position in a growth stage company that specializes in software solutions for hospital and infusion center operations. The role involves driving operational improvement, managing customer implementations, establishing relationships with key customers, monitoring customer operations, refining vision and strategy, educating other functional groups, and working with marketing to produce case studies and videos.

Requirements

• Bachelor's degree in health sciences, engineering, business administration, or related field
• 2+ years of professional experience in a client- or customer-facing role such as management consulting, enterprise product management, or healthcare
• A background in mathematics/statistics, process improvement, implementation and/or healthcare
• Excellent communication and organizational skills
• Strong project management skills, including managing multiple projects, coordinating cross-functioning teams with dynamic deadlines
• A maniacal obsession with customer happiness, success, and retention; you’re the type of person who will move mountains to solve problems and make people successful
• Experience with data analysis using any tools: Excel/Tableau/other
• Ability and willingness to travel to our customers up to 30% of the time

Responsibilities

• Drive operational improvement for our customers (travel required)
• Understand the unique operational needs of each customer
• Evangelize the products
• Build/run analytics on customer operations and performance
• Work with fellow product managers, marketing and sales to ensure that our products are making our customers successful
• Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue (as well as the transfer mechanisms) and coordinate required security and other audits
• Independently manage customer implementations, take ownership of the account after a sales close and make sure that the product is configured correctly
• Establish and maintain strong relationships with key customer contacts
• Monitor customer operations and operational outcomes by using internal dashboards and customer calls, verify that the product is working well on customer sites, and proactively solve problems
• Help refine vision and strategy by continuously educating inbound product managers on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap
• Educate other functional groups about customer successes and pain points
• Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert

Preferred Qualifications

• Experience in working with perioperative environments preferred; we do consider candidates with zero experience if we see some extraordinary accomplishment(s)
• Preferred experience working with C-suite executives or other high-level leadership professionals

Benefits

• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs