PRISM+ is hiring a
Product Management Intern in Singapore

Summary

This job listing is for a Quality Assurance Analyst position in a startup. The role includes responsibilities such as application testing, UI/UX evaluation, application improvement, data analytics, operational support, customer support, user training, and documentation. The ideal candidate should have a degree in Computer Science, Information Technology, Data Science or a related field, be familiar with testing methodologies and tools, have strong communication skills, and be able to work collaboratively.

Requirements

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Data Science, or a related field
• Strong interest in software development, data analytics, operational support, user experience, customer support, quality assurance, and UI/UX design
• Familiarity with testing methodologies and tools
• Meticulous attention to detail in problem-solving, testing, and UI/UX evaluation
• Effective communication skills, both written and verbal
• Ability to work well in a collaborative team environment
• Eagerness to learn and adapt in a fast-paced, dynamic work environment

Responsibilities

• Create and maintain detailed test plans and test cases based on application requirements and user stories
• Conduct thorough functional testing of the smart home application
• Perform compatibility testing on various devices and platforms
• Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes
• Evaluate the user interface (UI) and user experience (UX) of the application
• Provide feedback and recommendations to enhance the overall UI/UX design
• Collaborate with the design team to implement UI/UX improvements
• Collaborate with the development team to identify areas for application improvement
• Assist in conducting usability testing and gathering user feedback
• Document and report software bugs and issues for resolution
• Collect and analyze user data to gain insights into application usage and performance
• Assist in developing and maintaining data dashboards and reports
• Monitor the application's operational performance and availability
• Assist in identifying and resolving operational issues and disruptions
• Collaborate with the IT and infrastructure teams to ensure seamless application operations
• Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone
• Provide clear and meticulous solutions to customer problems
• Escalate complex issues to the appropriate team members when necessary
• Assist in creating user guides and tutorials for the application
• Conduct training sessions for new users to ensure they can effectively use the application
• Maintain comprehensive records of customer interactions and resolutions
• Prepare regular reports on common customer issues, operational status, and suggest improvements
• Handle various ad hoc tasks and projects as assigned by the team or management

Benefits

• Valuable hands-on experience in a startup environment
• Collaborative and dynamic work culture
• Opportunity to make a meaningful impact on the company
• Potential for future employment opportunities