Product Manager

Summary

Join BuildOps, a well-funded, fast-growing technology startup, as a Senior Product Manager. You will play a crucial role in building industry-leading solutions for the commercial subcontracting industry, focusing on field service and maintenance management. This position offers the opportunity to work closely with engineers, designers, and other product managers to create innovative solutions and workflows. You will engage directly with customers to understand their needs and ensure the product meets their expectations. The role involves driving product vision, roadmap execution, and collaborating with cross-functional teams. BuildOps offers a competitive salary, comprehensive benefits, unlimited PTO, and flexible work arrangements.

Requirements

• Mission driven individuals, who are motivated by complex challenges
• At least 3+ years of experience in product management in a SAAS or similar startup environment
• Experience in a technical environment, basic SQL skills, and proficiency with analytics tools
• MBA with experience in B2B Software products, or Bachelor's degree in Computer Science, Engineering, or related technical field
• Strong understanding of agile development methodologies and experience working in an agile environment
• Excellent communication skills and ability to collaborate effectively with cross-functional teams
• Strong analytical skills and ability to use data to inform product decisions

Responsibilities

• Drive the product vision and roadmap for our Service and Customer Experience domain, working closely with a team of engineers, designers, QA, and data engineers for execution
• Engage with customers of various types and sizes to understand their needs and validate solutions
• Help our customers serve their customers better by streamlining service workflows, managing end-customer preferences, and delivering a best in class service experience through communications and access to property information on our customer portal
• Challenge traditional approaches and conceptualize cutting edge solutions with AI and ML
• Work closely with other Product Managers, Customer Success, and Sales team members to understand priorities and align the roadmap with business objectives
• Communicate priorities and feature releases company wide for visibility. Work directly with early adopter customers for Beta Testing and feedback, and work closely with the Customer Success team for wider rollouts
• Own CSAT and feature adoption KPIs, as well as KPIs that measure efficiency gained for our customers

Preferred Qualifications

• You have experience in and around the speciality contractor or construction world
• You have experience with products that field service and external communication features through Email and SMS
• Knowledge of Accounting concepts and systems
• Familiarity with Salesforce, JIRA, Slack, Confluence

Benefits

• Base salary 110k - 135k base + bonus and equity
• A comprehensive benefits package
• Unlimited paid time off
• Flexible and hybrid work schedules (this particular role can be 100% remote)
• Company events like BBQs and team-building activities, both in-person and virtual
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers