Product Manager

Summary

Join Paddle as a Product Manager and lead the development of subscription billing and migration products. You will be responsible for creating and maintaining the product roadmap, defining features, and managing the product lifecycle. This role involves collaborating with cross-functional teams, conducting market research, and analyzing product performance. You will play a key role in launching and improving products that power billing platforms for SaaS businesses. The ideal candidate has experience with subscription billing, data migrations, and working in a B2B SaaS environment. Paddle offers a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare, unlimited holidays, enhanced parental leave, and a learning fund.

Requirements

• You're excited by, and have specific experience in, building products that power billing platforms or have managed integrations and data migrations
• You’re a Product Manager who enjoys working in cross-functional teams alongside engineers, product designers, and other functions to deliver value to users through frequent product launches
• You have worked in a B2B SaaS environment and have created engaging and thoughtful customer experiences across the entire product lifecycle
• You’re comfortable getting into the details of technical concepts and can work closely with engineers to find the best solution to a problem
• You spend time speaking to your customers and finding various ways to gather customer insights to build a world-class product
• You understand that measuring success through metrics is an important part of Product and you can draw insights from data to make sure we build the right products

Responsibilities

• Create and maintain a product roadmap that outlines key milestones and deliverables
• Use internal and external analysis to feed into the strategic direction of the product roadmap, always ensuring Product & Engineering is making the right impact
• Help guide effective discovery of new initiatives, run agile workshops and facilitate prioritisation conversations
• Define and prioritise product features and requirements based on customer needs, market trends, and business goals
• Lead the end-to-end product development process, from ideation to launch
• Work with engineering and design; and develop appropriate planning, prioritisation, and delivery processes to enable the launch of new features and high quality products on time and within budget, delivering fast value to our software sellers
• Manage the product life cycle, including updates and enhancements, ensuring products remain competitive and meet customer needs
• Conduct market research and competitive analysis to identify opportunities and threats
• Gather and analyse customer feedback to inform product decisions and improvements
• Monitor industry trends and emerging technologies to stay ahead of the competition
• Communicate product strategy and progress to stakeholders, including team members, and customers
• Build strong relationships with internal and external stakeholders to ensure alignment and support for product initiatives
• Present product updates and performance metrics to stakeholders regularly
• Define and track key performance indicators (KPIs) to measure product success
• Analyse the performance of our product using data, and use those insights to drive continuous improvement and determine the product roadmap. Based on product performance, determine when actions are needed to upgrade, improve, revise or reposition products
• Implement A/B testing and other optimization techniques to enhance product features and ensure our product offers the best user experience and meets customer needs
• Develop and execute go-to-market plans for product launches and updates
• Collaborate with marketing, sales, and customer support teams to ensure successful product launches and adoption
• Create marketing collateral, sales training materials, and other support documentation
• Train sales and support teams on product features and benefits

Preferred Qualifications

You love solving problems in innovative and creative ways

Benefits

• Attractive salaries
• Stock options
• Retirement plans
• Private healthcare
• Well-being initiatives
• Work remotely
• Unlimited holidays
• Enhanced parental leave
• Annual learning fund
• Regular internal and external training