Product Manager-Platform

Summary

Join Tillster's growing Product team as a Product Manager-Platform! Lead the development of core platform services, including loyalty programs, notification services, and couponing solutions. You will design backend features and APIs, collaborating with engineering, design, and business stakeholders. The ideal candidate possesses strong business acumen, technical expertise, and thrives in collaborative environments. This role requires 3+ years of product management experience developing technical platform products with APIs and webhooks in microservices architectures, along with experience in coupon and loyalty products. Excellent communication and technical skills are essential. Tillster offers competitive compensation, equity, comprehensive health benefits, paid time off, retirement plan, and professional development opportunities.

Requirements

• 3 years of experience as a product manager, developing technical platform products that include APIs and webhook in microservices architectures
• 2 years of experience developing coupon and loyalty products
• Hands-on experience in the development and successful launch of new backend products and features in SCRUM/Agile environments
• Strong technical aptitude with hands-on experience using API testing tools (Postman, cURL), writing and validating JSON payloads, designing data schemas, and writing SQL queries for data analysis
• Excellent communication skills, with the ability to clearly convey complex concepts to both technical and non-technical audiences
• Entrepreneurial mindset with strong attention to detail, proactive problem-solving abilities, and intellectual curiosity
• Bachelor’s degree in business, Computer Science, Engineering, or a related field; an MBA or equivalent is a plus

Responsibilities

• Own the full product lifecycle for platform services products, including loyalty programs, notification services, couponing solutions, and other platform capabilities from conception to retirement
• Drive product discovery through market research, competitive analysis, and user interviews to identify opportunities and prioritize features that deliver maximum value
• Translate business requirements into clear product specifications, including spikes, user stories, and acceptance criteria that align with stakeholder expectations and technical feasibility
• Create and maintain comprehensive product documentation, including release notes, user guides, Swagger documentation, and other API documentation to ensure seamless integration and adoption
• Own product quality through defining quality standards, performing UAT testing for functionality and performance, and working with QA to ensure products meet reliability expectations
• Manage product releases and client onboarding processes, ensuring smooth deployments and successful customer adoption of new features and capabilities
• Develop and maintain product roadmaps in collaboration with cross-functional product and engineering leaders, design/UX teams, data science, sales, account management, and other stakeholders
• Track and report on key product metrics and KPIs to measure success, inform future product decisions, and demonstrate business impact
• Prioritize feature requests and manage the product backlog using data-driven decision frameworks to maximize business value and customer satisfaction
• Communicate product vision, strategy, and updates effectively to various stakeholders, including executive leadership, engineering teams, and clients

Preferred Qualifications

Strong preference for candidates with experience working in or with SaaS based, restaurant technology providers

Benefits

• Expected base salary range $120,000 - $135,000
• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services
• Holidays: The company observes ten (10) paid holidays per calendar year
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan
• Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities