Product Program Manager

Summary

Join our amazing team and help craft a better future! As a Product Program Manager, you will be responsible for the customer experience of all consumer selling services, focusing on the Very Small Business product planning and launch. This long-term contract role requires strong collaboration with engineering and various teams to define requirements, manage projects, and drive successful product launches. You will work remotely supporting PST hours. The ideal candidate possesses extensive experience in product program management and a proven ability to lead and collaborate effectively. Compensation is competitive and based on experience.

Requirements

• 8-10 years of overall experience in Product Program Management, Project Management or Product Launch
• Adept verbal and written communication skills, able to refine messaging according their target audience Comfortable with ambiguity
• Proactive self-starter required
• Experience in deep collaboration with engineering teams
• Confident with facilitating meetings
• Ability to hit deadlines and complete deliverables
• Experience generating business requirement documents and user stories for new feature requests
• Experience with Azure DevOps or similar tools (Jira, Rally, etc.)

Responsibilities

• Serve as a primary product manager for Very Small Business Self Serve launch requirements in design & implementation phases, by partnering tightly with engineering teams and driving stakeholder engagement, accountability and feedback loops
• Drive scoping workshops to produce net new BRDs for features in the Very Small Business backlog
• Support engineering teams by providing detailed business direction in the form of drafting features in Azure DevOps, UAT scripts, hosting requirement deep-dives, and following up on engineering questions
• Partner across multiple teams (Planning, Direct Sales, Digital Stores, Business Support Operations, Supply Chain, Engineering) to deep dive into business pain points, customer journeys, and feature requirements
• Collaborate with FTE VSB Planner to balance short-term Small Medium Business requirements with the long-term VSB roadmap, gathering the appropriate information to inform decisions
• Lead day to day tactical run of business meetings, including notes, communications, program/project schedules and status reports
• Drive program/project schedules and status reports
• Create and/or review multiple functional specifications that will be used as tools in making decisions as to how the product or service will be implemented
• Provide Product Managers & Product Unit Managers with technical and/or analytical information
• Organize cross functional activities ensuring the program/project is completed on schedule and within budget constraints
• Identify opportunities to improve collaboration between business and engineering teams

Preferred Qualifications

• Microsoft experience preferred
• Background in CRM tooling or eCommerce tooling
• Background in Small Medium Business
• Background in D365

Benefits

• Compensation Range: $56-$56/hour
• Remote supporting PST hours