Product Specialist

Summary

Join Level AI, a leading provider of AI-powered SaaS solutions for contact centers, as a SaaS Instance Setup Coordinator! This remote, overseas position requires strong technical skills, project management expertise, and excellent client communication. You will be responsible for setting up and deploying SaaS instances, consulting with clients, collaborating with overseas teams, and managing multiple projects concurrently. Success in this role demands a strong technical background, proficiency in data analysis, and the ability to explain technical concepts clearly. The ideal candidate will possess exceptional organizational and problem-solving skills and be comfortable working remotely across different time zones.

Requirements

• Bachelor's degree in a related field or equivalent work experience
• Strong technical background with a good understanding of SaaS platforms and cloud services
• Excellent project management skills with the ability to juggle multiple projects simultaneously
• Strong data entry and analytical skills
• Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders
• Exceptional organizational and problem-solving skills
• Strong communication skills in English (both written and verbal)
• Comfortable working remotely and across different time zones.(eastern hours)

Responsibilities

• Be a part of the team that helps configure and set up prospect and customer SaaS instances based on client's unique requirements
• Manage multiple instance setup projects concurrently, from initial request to final deployment. Create and maintain project timelines, ensuring all tasks are completed on schedule
• Act as a consultant to prospects and customers, understanding their unique requirements, and recommending optimal configurations and features to meet their needs
• Work closely with our overseas development and support teams, facilitating clear communication and ensuring that instance setup aligns with customer expectations
• Manage multiple instance setup projects concurrently, from initial request to final deployment. Create and maintain project timelines, ensuring all tasks are completed on schedule
• Handle data entry tasks related to customer and prospect information, ensuring data accuracy. Use analytics tools to gather insights on instance performance and provide recommendations for improvement
• Develop a strong understanding of our intent-based artificial intelligence and other AI technologies to effectively communicate its capabilities and benefits to customers
• Maintain detailed documentation of instance setup processes, configurations, and customer interactions to ensure consistency and knowledge sharing within the team
• Work Eastern Timezone hours with our overseas client and support teams, facilitating clear communication and ensuring that instance setup aligns with client expectations

Preferred Qualifications

Familiarity with intent-based and generative artificial intelligence is a plus

Benefits

Remote work