Product Support Engineer

Summary

Join Bluecore as a Product Support Engineer (PSE) and revolutionize the digital marketing space! Working remotely, you will provide expert technical support to clients using our platform, resolving technical issues, setting up campaigns, and ensuring they maximize its value. You will collaborate with internal teams, troubleshoot problems, and contribute to our knowledge base. This role requires 1+ years of experience in product or technical support, preferably in SaaS, eCommerce, or digital marketing. A Bachelor's degree in a related field or equivalent experience is needed, along with strong technical and communication skills. Bluecore offers a competitive salary and benefits, a collaborative culture, and growth opportunities.

Requirements

• 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments)
• Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms
• Strong technical troubleshooting skills in a customer-facing role
• Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients
• Customer-first attitude, ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Open to 24x7 shift work culture

Responsibilities

• Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools
• Help clients resolve issues, optimize campaigns, and maximize the platform’s capabilities
• Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting
• Quickly identify technical issues, solve them, and communicate the solution clearly to clients
• Ensure that data issues or platform errors are resolved efficiently
• Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues
• Share patterns, trends, and learnings with your team to help improve the overall customer experience
• Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base
• Share insights and best practices with the team

Benefits

• Competitive salary and benefits
• Collaborative and innovative team culture where your contributions make a direct impact
• Growth opportunities for continued professional development and learning