Remote Product Support Engineer

Summary

The job is for a Product Support Engineer in LATAM for a B2B SaaS company. The role involves handling customer communication, troubleshooting issues, working with various teams to improve and grow the product offering, and becoming an expert in mobile marketing and the company's product offering.

Requirements

• Fluent English (verbal and written) – a must
• Ability to write short technical explanations in English – a must
• Service-oriented person
• Ability to self-manage time and prioritize tasks accordingly
• Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
• Aptitude to multitask with a high volume of tasks
• Responsible, independent and autodidact
• Team player with solid communication and presentation skills
• 3-5 years of experience in Technical Support or QA
• Previous experience in a B2B SaaS company – an advantage
• B.E / BCA / MCA required in a relevant technical field

Responsibilities

• Be the first point of contact for Singular’s clients and partners, troubleshoot issues or escalate them internally
• Research, debug and solve client’s issues
• Work closely with Support, Product and Engineering teams to improve and grow the product offering
• Serve as an advocate for customers with the product organization

Preferred Qualifications

Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two