Product Support Expert

Summary

The job is for a Product Support Expert at Firmex, a global SaaS provider offering virtual data room services. The role involves providing client service via telephone and email, handling professional service requests, being detail-oriented, advising technical development team of possible bugs and client product requests, and participating in the on-call rotation for work from home. The company encourages applications from diverse groups.

Requirements

• Love helping others through active listening, problem-solving and empathetic interactions
• Are technologically literate and enjoy learning about new software
• Exercise excellent written and verbal communication skills
• Ability to multitask and are highly organized
• Like to take initiative and demonstrate analytical decision-making skills

Responsibilities

• Provide top-notch client service via telephone and email
• Handle professional service requests
• Be detail-oriented and curious
• Advise technical development team of possible bugs & client product requests
• Participate in our work from home on-call rotation