Remote Product/Application Support Specialist

Summary

Join a highly innovative PropTech company as a Product/Application Support Specialist, providing technical assistance to users and becoming a subject matter expert on various cloud-based software applications.

Requirements

• 2 - 5 years of experience in application support on cloud-based platforms
• Exceptional ability to provide technical support and resolve queries in
• Open to working in a rotational shift schedule
• Ability to determine IT needs and train end-users
• Interested in continually learning new technologies and skills
• Strong technical and business acumen
• Outstanding verbal and written communication skills in English
• Rapid ability to diagnose and address challenging application issues
• Team player, willingness to adapt and take constructive feedback
• Strong work ethic, high integrity, and positive attitude

Responsibilities

• Apply business and technical skills to become a Subject Matter Expert in various cloud-based software applications, websites, and intranet portals
• Configure cloud-based business applications and troubleshoot issues in a highly responsive manner
• Monitor ticketing system to prioritize and promptly resolve requests
• Continually communicate issue resolution to stakeholders and seek clarifications as needed
• Maintain product feature and issue resolution documentation in state-of-the-art ticketing and knowledge management system
• Participate in new product releases and all technology and application updates

Benefits

• Highly inclusive and collaborative culture built on mutual respect
• Focus on core values, initiative, leadership and adaptability
• Strong emphasis on personal and professional development
• Flexibility to work remotely and/or hybrid indefinitely