Program Manager, Quality Assurance

Summary

Join Oscar's Center of Excellence team as a Program Manager, Quality Assurance! Lead the development and maintenance of defect-driven operational quality assurance programs, ensuring the highest quality standards. Design, implement, and maintain programs, driving continuous quality improvement. Collaborate with operational partners and leverage data to prevent defects. This role requires strong project management and health insurance experience. The position offers a blended work culture with remote options and competitive compensation, including benefits and bonuses.

Requirements

• Lean / Six Sigma Green Belt
• 3+ years of strong project management or operational experience in the health insurance space
• 3+ years experience in change management and process improvement
• 3+ years stakeholder management experience

Responsibilities

• Lead the development of new quality programs through all phases (define to control) including project plan development, stakeholder communications and change management
• Proactively flag, manage escalations, track and resolve program risks and milestones
• Support program retros to assess strengths and opportunities
• Organize and support daily activities that align to total quality outcomes
• Be a trusted business partner/quality SME
• Identify, prioritize and work with our partners to provide data driven optimization opportunities that support program objectives
• Support the tracking and monitoring of controls
• Partner with other departments and various stakeholders to ensure operational excellence
• Develop tools and standards to support team programs year over year based on program retros
• Develop meeting materials, track and follow-up on action items, help manage all project plans
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• PMP and/or Six Sigma Black Belt
• TQMS or other Quality certifications

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Annual performance bonuses
• Oscar’s unlimited vacation program