Program Manager, Security Operations

Summary

Join Concentric, a global risk consultancy, as a remote Program Manager, Security Operations, based in the Washington, DC area. You will manage complex security operations for global clients, implement internal programs for efficiency, and coordinate security resource deployment. Responsibilities include direct client interaction, business development, administrative support, team leadership, resource vetting and training, policy development, and risk communication. This role requires significant experience in protective security, strong communication skills, and up to 35% domestic and international travel. Concentric offers a comprehensive benefits package including 100% employer-paid medical, dental, and vision, 401k matching, paid time off, and various other perks.

Requirements

• Bachelor's degree or equivalent industry experience
• At least 10 years of experience in the protective security industry, law enforcement, or in similar government service
• Experience developing and delivering protective protocols and measures at the organizational level
• Experience working with contract staff and employees to provide comprehensive protective services
• Experience partnering with a cross-functional team to deliver protective services
• Exceptional communication and interpersonal skills
• Proven ability to transfer knowledge and inspire a growth mindset
• This position requires up to 35% travel domestic and international
• Must have the ability to obtain and maintain international travel documents such as a US passport or other equivalent documents

Responsibilities

• Manage complex security operations focused on delivering value to Concentric’s global clients as well as implementing internal programs designed to increase efficiency and deliver results
• Provide in-person support and management of complex security operations or protective details
• Provide direct billable consultative and/or security services as requested to clients globally
• Act as the business representative in the greater DC area for client requests and business development efforts
• Day to day administrative support; expense/account reconciliation, assistance with AP/AR functions, calendar management, project tracking and periodic updates to Security Operations management
• Lead key internal team and organizational initiatives
• Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements
• Develop and implement internal policies, procedures, processes and escalation protocols specific to the delivery of protective operations globally
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables
• Ensure client deliverables are met across the full suite of security services
• Proactively communicate with clients regarding identified risks to personnel, property, or reputation
• Identify gaps in processes and resources, develop methodologies to address these gaps as part of the larger Concentric strategy
• Oversee quality control and training for Concentric employees, embedded staff and contracted security assets, as needed
• Design, develop, and draft proposals including budgets as needed
• Oversee and manage Corporate Security Operations Coordinators, as needed

Preferred Qualifications

• Experience working with high-net-worth family or corporate protective details
• Experience in corporate security, military or law enforcement
• Experience working in overseas environments

Benefits

• 100% Employer paid medical, dental, and vision benefits
• Medical selection of PPO or HDHP, including HSA employer contribution
• Medical FSA
• Dependent Care FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401k including employer match & immediate vesting
• 11 paid holidays
• Paid leave (vacation, sick, parental, volunteer)
• Annual Health & Wellness Benefit
• Generous Fertility/Adoption benefit
• National discount employee program
• Employee Assistance Program for personal needs
• Access to Learning Management System