U.S. LawShield is hiring a
Property & Casualty Licensed Contact Center Customer Service Representative

Summary

Join U.S. LawShield as a P&C Licensed Contact Center Sales Representative in their expanding Community Care Center. Offers competitive hourly wage, performance-based bonuses, generous PTO, and various insurance and retirement benefits. The role involves handling customer inquiries, resolving issues, and making product recommendations while maintaining member accounts and records.

Requirements

• Must currently possess a Property & Casualty license
• 1 year+ of customer service experience required
• 1 year+ of contact center experience preferred

Responsibilities

• Engage members and customers in a high-volume contact center environment to provide information on, and make appropriate recommendations for our products and services
• Take ownership of member issues from start to finish; communicate effectively with leadership when the issue is beyond one’s knowledge
• Build trust with our clientele by following up with customers and members as promised
• Assist in mentoring teammates
• Maintain member accounts and records of customer interactions with details of inquiries, complaints, or comments
• Provide guidance to make it easy for members and prospects to acquire and enhance their U.S. LawShield memberships, education, and training opportunities
• Demonstrate empathy and prescriptive next-step advice to resolve customer issues

Benefits

• $25.00/hour base rate (with valid Property & Casualty license)
• Eligible for performance-based, monthly bonuses
• 15 days of PTO per calendar year, with additional time accruing with tenure
• 12 paid holidays
• Medical, dental, vision and additional supplemental coverage options
• Employee Assistance Program (EAP) with travel protection, counseling, and medical bill-saver program
• 401k
• U.S. LawShield membership included with employment