Property Claims Adjuster, Contents

Summary

Join Openly's rapidly growing team as a remote Claims Adjuster! Handle end-to-end contents claims, investigating, analyzing coverage, and adhering to best practices. Collaborate with internal and external partners, utilizing technology for virtual inspections and estimations. Negotiate claim settlements and contribute to process improvements. This role requires 5+ years of property claims experience, including contents claim handling, and a college degree equivalent. Openly offers a competitive salary, comprehensive benefits, and a remote-first culture.

Requirements

• 5+ years in property claims experience, contents claim handling experience
• 5+ years in customer service and conflict resolution
• Education equivalent to a college degree
• Ability to handle large loss contents claims $100k+
• Able to work catastrophe hours during periods of high volume
• Must be able and eligible to acquire an adjuster licenses in all required states and maintain it as a condition of continued employment
• Estimating experience in Xactimate, CoreLogic (Symbility), or similar platform
• Experience working independently and in a fast-paced environment
• Proficient in Microsoft and Google Products
• Excellent written and verbal communication skills
• Organization, multi-tasking, and time management skills
• Innovative Mindset and Continuous Improvement
• Proficient negotiation, reserving, and problem solving skills
• Must be tech savvy as high end technology tools will be used for adjusting (virtual inspections, estimating, etc.)
• We are a rapidly growing company, with growth comes change.  Candidates must be comfortable with constant change, adaptability and flexibility

Responsibilities

• End to end contents claim handling to include
• Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulations
• Proactive claim handling
• Investigation and coverage analysis
• Adhere to estimating best practices
• Provide a commitment to superior customer service
• Complete contents evaluations using pricing software
• Collaborate with Large Loss team to handle contents on their claims
• Manage and collaborate with vendor partners for all aspects of contents claim handling to include pack-outs, textile and electronic restoration, contents cleaning
• Determine appropriate method of inspection
• Conduct virtual inspections (video, AI, etc)
• Prepare and maintain file documentation
• Work effectively in teams and with a wide variety of people
• An aptitude for evaluating, analyzing, and interpreting information
• Examine potential subrogation and identify potential fraudulent issues
• Negotiate settlement of claims with insureds, claimants and vendors. Discussing and giving updates to insureds, claimants, agents and leadership throughout the process
• Provide input and ideas for continuous process improvement

Benefits

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
• 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward
• Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time