Property Insurance Senior Specialist-Hazard Claims

Summary

Join Valon as a Mortgage Hazard Insurance Specialist and ensure accurate property insurance coverage on mortgaged properties. Monitor insurance coverage, verify documents, and process renewals and cancellations. Coordinate force-placed insurance when needed and respond to borrower inquiries. Collaborate with insurance companies and internal departments to resolve discrepancies and maintain accurate records. Support the escrow analysis process and assist with audits and regulatory reporting. This remote position offers a competitive salary, 401k matching, generous paid time off, comprehensive health benefits, and paid parental leave.

Requirements

• Minimum education requirement: High school diploma or GED equivalent required
• At least 1 year of work experience in a professional environment (e.g., customer service, administrative support, insurance, banking, or real estate)
• Strong attention to detail and organizational skills
• Proficient with Google Suite
• Excellent verbal and written communication skills
• Ability to prioritize tasks and work in a fast-paced environment

Responsibilities

• Monitor insurance coverage on all properties within the mortgage portfolio to ensure compliance with investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA)
• Review and verify hazard insurance documents for completeness, accuracy, and appropriate coverage amounts
• Track and process insurance renewals, cancellations, and reinstatements
• Disburse hazard insurance premiums from escrow accounts in a timely manner
• Coordinate force-placed insurance when borrower-provided coverage lapses, ensuring compliance with applicable laws
• Respond to borrower inquiries regarding insurance coverage, disbursements, and escrow accounts
• Work closely with insurance companies, agents, and vendors to resolve discrepancies and update records
• Maintain accurate records of insurance policies and track status in the servicing system
• Support the escrow analysis process with up-to-date insurance premium data
• Collaborate with Loss Draft and Claims departments on insurance claim-related issues
• Assist in audits and regulatory reporting as required

Preferred Qualifications

• Experience working in a mortgage servicing, property insurance, or escrow-related environment
• Familiarity with escrow accounts and lender-placed insurance processes
• Knowledge of servicing systems like Black Knight (MSP), or similar platforms
• Exposure to investor guidelines from Fannie Mae, Freddie Mac, or FHA/VA
• Experience communicating with insurance carriers or an understanding of insurance declarations and coverages
• Career interest in compliance, operations, or mortgage servicing

Benefits

• Competitive salary and a 401(k) plan—with a 4% annual match!
• No weekends or late nights required!
• 17 days of paid time off, additional paid sick days, and 11 paid company holidays!
• We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits—and an EAP for additional support!
• We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews
• Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!