Remote Provider Customer Success Manager

Summary

Join Wonderschool as an exceptional Provider Customer Success Manager to support our provider network through product onboarding, business sustainability, and growth and licensing.

Requirements

• 3+ years of onboarding, customer service, or account management experience in the technology or education space
• Comfort with high volume/velocity customer interactions
• Exceptional written and verbal communication skills demonstrated through email, video demos, and audio calls
• Prior experience using Hubspot or another CRM solution
• Demonstrated embodiment of Wonderschool values: Delight Customers: Empathy and patience for our customer base, Be Scrappy: Quick learning, curiosity, and adaptability in a ever-changing start-up environment, Be a Driver: Strong problem-solving skills

Responsibilities

• Deliver an excellent Provider experience by managing the onboarding process for Providers
• Train and onboard Providers to the Wonderschool platform and suite of products
• Support new Providers in their journey to become opened and licensed
• Help Providers grow their businesses and make more money
• Be super organized; log all interactions and call notes in CRM (Hubspot)
• Empower Providers to be self-starters, to proactively find answers to their questions, and to become adept users of Wonderschool’s products
• Work closely with sales, customer support and engineering to report issues and bugs
• Contribute to the positive, high-performing, and winning culture of the provider team

Preferred Qualifications

Preferred bilingual proficiency: Fluent in Spanish, with strong written and verbal communication skills

Benefits

• Health benefits offer up to 100% coverage for employee premiums and up to 80% for dependents
• Wifi, Employee Wellness, and co-working space reimbursements offered to all employees
• A flexible PTO plan, paid holidays, and mental wellness days
• Highly competitive parental leave policies, eligible to qualified individuals after 6-months of employment
• An autonomous workplace that prioritizes health and wellness to ensure our employees can produce their best work while achieving their personal and professional goals
• A fully remote, but highly collaborative work environment with a variety of team bonding opportunities