Wonderschool is hiring a
Provider Customer Success Manager
Wonderschool
π΅ $64k-$77k
πRemote - Worldwide
Please let Wonderschool know you found this job on JobsCollider. Thanks! π
Summary
Join Wonderschool as an exceptional Provider Customer Success Manager to support our provider network through product onboarding, business sustainability, and growth and licensing.
Requirements
- 3+ years of onboarding, customer service, or account management experience in the technology or education space
- Comfort with high volume/velocity customer interactions
- Exceptional written and verbal communication skills demonstrated through email, video demos, and audio calls
- Prior experience using Hubspot or another CRM solution
- Demonstrated embodiment of Wonderschool values: Delight Customers: Empathy and patience for our customer base, Be Scrappy: Quick learning, curiosity, and adaptability in a ever-changing start-up environment, Be a Driver: Strong problem-solving skills
Responsibilities
- Deliver an excellent Provider experience by managing the onboarding process for Providers
- Train and onboard Providers to the Wonderschool platform and suite of products
- Support new Providers in their journey to become opened and licensed
- Help Providers grow their businesses and make more money
- Be super organized; log all interactions and call notes in CRM (Hubspot)
- Empower Providers to be self-starters, to proactively find answers to their questions, and to become adept users of Wonderschoolβs products
- Work closely with sales, customer support and engineering to report issues and bugs
- Contribute to the positive, high-performing, and winning culture of the provider team
Preferred Qualifications
Preferred bilingual proficiency: Fluent in Spanish, with strong written and verbal communication skills
Benefits
- Health benefits offer up to 100% coverage for employee premiums and up to 80% for dependents
- Wifi, Employee Wellness, and co-working space reimbursements offered to all employees
- A flexible PTO plan, paid holidays, and mental wellness days
- Highly competitive parental leave policies, eligible to qualified individuals after 6-months of employment
- An autonomous workplace that prioritizes health and wellness to ensure our employees can produce their best work while achieving their personal and professional goals
- A fully remote, but highly collaborative work environment with a variety of team bonding opportunities
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Please let Wonderschool know you found this job on JobsCollider. Thanks! π