Provisioning Support

Summary

Join ConnectOS, a leading provider of offshore talent, and contribute to our team as an Order and Commercial Management specialist. This role involves managing orders and deliveries with various service providers, maintaining accurate billing and licensing records, and ensuring seamless collaboration with internal and external stakeholders. You will utilize your experience in telco/carrier service provision, purchasing platforms (like Reckon), and licensing management (O365, MS SPLA). The position offers a competitive salary, comprehensive benefits including medical, dental, and life insurance, paid time off, and work-from-home flexibility. ConnectOS is a top-rated Philippines employer committed to a positive work-life balance and career growth opportunities.

Requirements

• Experience working within a Managed Service Provider, telco or carrier service provider
• Excel Skills
• Supervisory experience
• Basic understanding of WAN Technologies and Voice Services available from Major Telcos and delivery process to Business Customers
• Experience with Service ordering for Major Telco/NBN Tails (wholesale) and Data Centre Services
• Experience with Reckon or similar purchasing platforms
• Previous Experience with handling Commercial Contracts and Sales Support
• Proven Experience in licensing management, billing and procurement (O365, MS SPLA)

Responsibilities

• Order and Delivery management with Carrier WAN, Data Centre and Cloud Service Providers
• Maintain and Update Progress within ticket management system
• Working closely with our PM/SDM teams, identify blocks/hurdles for remediation, follow due process with set escalations paths with Upstream Carrier
• Update relevant stake holders of upcoming Carrier appointments (installs) and work with the Delivery/Project Team to ensure Carrier Techs have a seamless path way to Site Access and approval to commence Physical install works
• Initiate and manage purchase orders (POs) using Reckon to facilitate licensing procurement and ensure proper allocation of funds and resources
• Manage the ordering and billing processes for Microsoft licensing systems (O365, MS SPLA), ensuring that all billing is accurate, timely, and aligns with the licensing terms
• Assist with reconciling monthly commercials invoices with our Carriers, Data Center and Cloud Providers
• Perform monthly reconciliation of licensing data, ensuring that all licensing records are up-to-date and discrepancies are identified and resolved promptly
• Maintain and update records within Company’s CRM and Internal Systems, ensuring all Billing and records are accurate
• Ensure Out of Scope commercials are escalated to the Commercial/Delivery/PM Stakeholders team for approval
• Develop and maintain a strong relationship with our key Upstream Carriers, Vendors and Cloud Service Providers and their Operational processes

Preferred Qualifications

• Able to work as part of a team as well as autonomously
• Good interpersonal and communication skills

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities