PSC Manager

Summary

Join Natera as a Phlebotomist and play a vital role in patient care, overseeing the phlebotomy program at a designated patient service center (PSC). You will be responsible for verifying test requisitions, obtaining blood specimens, maintaining specimen integrity, and ensuring quality results. This on-site position also involves managing phlebotomy operations, overseeing other phlebotomists (depending on growth), and managing equipment and supplies. The ideal candidate possesses at least 5 years of phlebotomy experience, excellent communication skills, and the ability to work with cross-functional teams. This role requires adherence to Natera procedures, safety standards, and legal regulations. Growth opportunities exist within the company.

Requirements

• Minimum of 5 years of phlebotomy experience
• 5+ years high-level customer care experience
• High School Diploma (or equivalent) required
• Ability to serve and protect Natera by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards
• General understanding of mobile phlebotomy and general phlebotomy services
• Excellent communication skills
• Ability to work with cross-functional teams
• Ability to learn and embrace online tools for effective program management

Responsibilities

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership
• Verifies patient by reading patient identification
• Obtains blood specimens by performing venipunctures and finger sticks
• Maintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed in Natera provided system
• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis
• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations
• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Report any SPI or CAPA or NCR issues to internal Natera product management leadership team
• Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center, may require heavy lifting of up to 50 pounds of supplies
• May require reimbursable travel for stocking of supplies
• May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases
• Assists with managing Patient Service Center vendors
• Assists with phlebotomy program management: Monitor distribution and claiming of blood draws Monitor customer feedback Manage small escalations as needed
• Manage scheduling issues
• Ensure continued and open communication regarding ongoing draw statuses
• General phlebotomy knowledge for PSC’s location (per state regulations)
• Must maintain a current status on Natera’s training requirements

Preferred Qualifications

• Managing/supervising phlebotomy operations and teams experience preferred
• BS/BA degree (preferred)
• Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state
• Previous financial and budgetary experience preferred
• Bilingual language skills preferred

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program