Remote PSG Specialist

Summary

Join our team as a PSG Specialist and play a critical role in creating and reviewing complex cybersecurity professional services documents, ensuring accuracy and compliance with company guidelines. As a key liaison, you'll coordinate efforts across multiple practices and communicate with all levels of the organization to deliver high-quality client-facing documents on time.

Requirements

• 3-5 years of work experience preferred
• Bachelor's degree with concentration in Professional/Technical Writing or English preferred OR equivalent related work experience
• Experience in Cybersecurity or Technology industry a plus
• Proven and effective critical thinking skills, time management skills, organizational skills, and ability to multi-task
• Customer service driven and attention to detail is a must
• Proven ability to handle a large volume of work in a fast-paced environment
• Positive attitude, self-motivated, and ability to work both alone and in a team environment
• Excellent organizational skills with a proven capability in written communication
• Advanced professional writing, editing and proofreading experience with proven ability to write with clarity and conciseness, using proper grammar, word usage, and sentence structure
• Advanced MS Word skills; experience with MS Excel and Adobe PDF
• Familiarity with Google enterprise applications, RFPIO, Salesforce, and DocuSign a plus

Responsibilities

• Verify the correct cybersecurity professional services content is applied to the document, including applicable assumptions, terms, etc
• Ensure formatting is consistent with the company’s Style Guide
• Apply client-specific information, including agreement references, negotiated terms & conditions, etc. as applicable
• Coordinate communications between internal stakeholders, to include sales teams, technical teams, accounting, contracts, etc
• Update ticketing records to ensure open status tracking for internal parties
• Coordinate review cycles for services documents, communicating with all key stakeholders to maintain awareness of each request’s stage in the process
• Review client edits and facilitate approvals as needed
• Finalize documents for delivery to end client, to include coordination of electronic signatures
• Maintain internal company document tracking and version control across document creation and revision lifecycle
• Create and review SOWs and Change Orders
• Proofread and edit existing content; possible re-write if needed
• Research additional information needed to ensure accuracy of documents
• Verify requests are completed timely
• Assist team with maintenance of internal process documentation

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• 100% employer-paid medical premiums (employee only $0 deductible and HSA plans) along with 75% employer-paid family contributions
• 100% employer-paid dental premiums (employee only) along with 75% employer-paid family contributions
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option