Psychiatry Scheduling Coordinator

Summary

Join Foresight Mental Health as a Scheduling Coordinator in Psychiatry Operations and facilitate patient access to psychiatric services. You will work remotely, Monday-Friday, 11am-8pm CST, resolving issues, building patient trust, and supporting a high volume of new patients. Responsibilities include scheduling appointments, verifying insurance benefits, utilizing conflict resolution techniques, and collaborating with team members. The position requires an Associate's Degree or equivalent experience, 1+ years of scheduling and customer experience, proficiency in Google Suite and EHR/EMR systems, and exceptional customer service skills. Foresight offers a comprehensive benefits package including medical, dental, vision, 401k, paid holidays, and more.

Requirements

• Associates Degree or equivalent experience in healthcare or mental health field
• 1+ years of scheduling experience
• 1+ years of customer experience
• Proficiency in Google Suite, and EHR/EMR experience, AdvancedMD preferred
• Ability to work on a computer for prolonged periods while sitting at a desk
• Access to a private workspace that complies with the Health Insurance Portability and Accountability Act (HIPAA) privacy guideline
• Exceptional customer service skills
• Ability to handle a high volume of phone calls
• Ability to work in a fast-paced environment and adaptable to change
• Highly organized and a great multitasker
• Motivated to learn and grow
• Hard-working and creative/analytical thinking
• Reliable & ethical to the core!

Responsibilities

• Work a full-time hourly position with a remote schedule of  Monday-Friday, 11am-8pm CST
• Proactively resolve issues and build trust with our patients by understanding their needs and partnering with other teams to ensure they find the best care
• Directly support a high volume of new patients in enrolling and scheduling their first appointment through the phone, email, and/or chat channels
• Communicate patient needs and offer suggestions for improvement to bring about positive changes
• Verify medical insurance benefits for inquiring patients
• Effectively utilize conflict resolution and de-escalation techniques to resolve patient issues and support distressed patients
• Communicate and partner with other operations team members and providers for coordination of care
• Utilize various technology platforms to successfully enroll patients and ensure success for first appointment
• All other duties or special projects as assigned

Benefits

• This is a full-time, hybrid position that pays $18 per hour
• Comprehensive medical, dental and vision coverage
• Nine company paid holidays
• The opportunity to be part of a culture of connection and respect working toward our shared purpose!
• Comprehensive benefits package, including medical, dental, and vision coverage;401K with company-paid match; employer provided short-term and long-term disability insurance and Employer provided basic life insurance; access to pet insurance and Student Loan counseling services; free Employee Assistance Program (EAP)