Public Safety Integration Specialist

Summary

Join Mark43's Professional Services team as a Public Safety Integration Specialist and drive mission-critical integrations between Mark43's platform and external systems. You will design scalable solutions for public safety agencies, managing the integration lifecycle from requirements to deployment and support. This role requires collaboration with law enforcement and stakeholders, acting as a technical liaison between internal and external teams. You will develop and promote integration best practices, guide teams on architectural design, and serve as a subject matter expert in API integrations. Responsibilities include defining integration documentation, recommending middleware platforms, and ensuring compliance with regulations. The position demands a strategic mindset, strong problem-solving skills, and excellent communication abilities.

Requirements

• Proven experience in solution architecture, SaaS platform design, or enterprise system integrations
• Expertise in API design, microservices, middleware solutions, and integration patterns
• Working knowledge of Kubernetes, Linux systems, and security frameworks
• Technical fluency in tools and languages such as SQL, XML, JSON, and REST APIs
• A strategic mindset with strong problem-solving abilities and the ability to lead through influence
• Excellent communication and collaboration skills across technical and non-technical teams
• Bachelor’s degree in a technical field or equivalent practical experience

Responsibilities

• Collaborate closely with law enforcement agencies and public safety stakeholders to gather integration requirements, provide ongoing support, and build trusted relationships
• Lead the design and implementation of scalable integration frameworks that ensure seamless interoperability with third-party systems
• Act as a technical liaison between internal teams (engineering, product, customer success) and external partners to align solutions with business and operational needs
• Develop and promote integration best practices focused on security, performance, and regulatory compliance
• Guide teams on architectural design principles, API strategy, and security considerations specific to public sector environments
• Serve as a subject matter expert in API integrations, offering technical mentorship and thought leadership across teams and partner organizations
• Define and maintain integration documentation to support operational excellence and knowledge sharing
• Recommend appropriate middleware platforms and API management tools to support evolving customer needs
• Ensure integration processes meet government and industry regulations
• Contribute to a culture of collaboration, innovation, and continuous learning within the Professional Services team

Preferred Qualifications

Strong understanding of public safety workflows or experience supporting law enforcement clients (preferred but not required)