PV Officer, Team Lead, Case Processing Manager

Summary

Join PrimeVigilance, a global leader in pharmacovigilance, as an ICSR Team Leader! Lead and manage a team responsible for ICSR management across various projects. Ensure efficient workflow, client collaboration, and adherence to company objectives. Supervise ICSR staff, create KPIs, and propose process improvements. Contribute to ICSR processing and quality control. This role requires a life science background, PV experience in a CRO, line management experience, and excellent communication and organizational skills.

Requirements

• Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
• Strong previous experience of PV in ideally a CRO environment
• Previous experience in a Line Management position
• Excellent communication (written and verbal) skills
• Organization skills, including attention to details and multitasking
• Delegation skills
• Planning and time management
• Technical skills
• Team working
• English – fluent (spoken, written)

Responsibilities

• Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader
• Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process
• Assures and exerts of activities leading to effective cooperation with clients in the area of ICSR Management
• Contributes to achieving company's goals and objectives
• Works under supervision of ICSR Operational Lead
• Providing support to other activities undertaken by the project team on behalf of the client and the company
• Line Manages assigned ICSR staff
• Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency)
• Proposes process changes to ICSR Operational Lead
• Manages ICSR deviations with ICSR Operational Lead support
• Reviews trackers and timesheet data and ensures accuracy
• Is involved in ICSR processing and 2nd QC of cases
• Support other departments, as approved and instructed by ICSR Operational Lead

Benefits

• Training and career development opportunities internally
• Strong emphasis on personal and professional growth
• Friendly, supportive working environment
• Opportunity to work with colleagues based all over the world, with English as the company language