Language Services Associates is hiring a
QA Analyst

Summary

Join LSA as a Quality Assurance Analyst to collaborate on key quality control processes and drive performance improvement initiatives. Responsibilities include administering quality control processes, maintaining department metrics, resolving client feedback, collaborating on projects, analyzing interpretation quality standards, providing evaluator support, liaising with other departments, and performing other duties as assigned.

Requirements

• Bilingual (Spanish, ASL, Haitian Creole, Vietnamese, Russian, or Portuguese preferred) with high English proficiency
• Experience analyzing quality assurance processes and preparing reports
• Excellent verbal and written communication skills
• Office administration and/or client service experience (preferred)
• Interpreting experience (minimum of 6 months) (preferred)
• Proficient in Microsoft Office

Responsibilities

• Serves as administrator of key quality control processes
• Maintains and analyzes department metrics and produces actionable reports
• Resolves client feedback and interpreter inquiries of all levels of complexity
• Collaborates on department projects and key initiatives, leading project phases to completion and implementation by agreed-upon deadlines
• Analyzes interpretation quality standards and implements quality improvement plans
• Provides evaluator support for quality assessments and audits their performance
• Liaises with other departments and collaborates on interdepartmental projects

Benefits

• Medical, Dental, Vision
• 401k with partial match
• Other employer-covered benefits