QA Engineer

Summary

Join Zeals, a rapidly growing tech company in Japan, and make a significant impact in a fair and flexible work environment. Build innovative customer acquisition and revenue growth solutions using conversational commerce technology. Zeals is revolutionizing online hospitality by creating exceptional digital customer service experiences. With over 480 enterprise clients and recent Series E funding, Zeals is poised for substantial US and global expansion. As a QA Engineer, you will play a crucial role in ensuring the quality and performance of our platform. Contribute to a dynamic team and help shape the future of conversational commerce.

Requirements

• 3+ years of software QA or test automation experience in Agile / Scrum environments
• Proven manual testing skills: plan creation, case design, defect reporting and acceptance testing
• Hands on expertise with at least one modern automation framework (Playwright, Cypress, Selenium)
• Experience with RESTful API testing, basic SQL / NoSQL queries and cloud deployment concepts (AWS / GCP)
• Familiarity with Git and CI/CD pipelines, including test and report integration
• Strong technical communication in English; Japanese proficiency is a plus

Responsibilities

• Test Strategy & Planning Define the overall QA strategy covering functional, end-to-end (E2E), regression, performance and security testing
• Create risk-based test plans, detailed test cases and clear acceptance criteria
• Manual Testing Execute exploratory, boundary-condition and cross-device / cross-browser compatibility tests
• Validate chatbot conversation flows, payment modules and back-office dashboards for optimal user experience
• Test Automation Develop and maintain E2E and regression suites using Playwright, Cypress or Selenium
• Build API- and database-level automated tests and integrate them into GitHub Actions / GitLab CI pipelines
• Quality Metrics & Continuous Improvement Monitor coverage, defect density, MTTR and other KPIs; propose data-driven improvements
• Champion a shift-left testing culture by engaging early in each sprint’s risk assessment
• Defect Management & Cross-Team Collaboration Track the full defect lifecycle in Jira / Linear , ensuring priority and progress are transparent
• Reproduce issues, provide detailed steps and logs, and work with engineers to shorten fix times

Preferred Qualifications

• Performance testing experience (JMeter, k6) or security testing expertise
• Contract, event driven or Kafka testing within microservices architectures
• Python / TypeScript scripting skills to build or extend automation frameworks
• Background in SaaS, chatbot or FinTech system testing
• ISTQB / CSTP or other recognised testing certifications
• Implementation of QA best practices in high throughput, low latency environments

Benefits

• Salary Range : competitive
• Performance review: twice a year
• Holidays: 10 days of annual leave in the first year, weekends off, national holidays, summer and winter breaks, and 5 refreshment leave days per year
• Visa support: We sponsor visas for the right candidates
• Flexible working: Highly flexible, remote-first organization (in Japan), Interim work from overseas
• Housing allowance (within 1.5KM away from office)
• Club activity allowance
• Team building allowance and Lunch allowance
• Zeals Bar (bi-monthly free flow beer party)