QAE and Program Manager

Summary

Join Smallstep, a remote-first company, as a dual-role employee leading internal dogfooding efforts and managing QA activities. You will ensure internal teams effectively use Smallstep products, gather user insights, and drive product improvements. This involves managing traditional QA tasks, including test script writing, execution, and overseeing outsourced QA. You'll also create content showcasing Smallstep's product usage and represent the company at industry events. The ideal candidate possesses QA experience, understands software development and testing methodologies, and excels in communication and project management. Smallstep offers a flexible work environment and a commitment to diversity and inclusion.

Requirements

• Proven experience in Quality Assurance, preferably within a tech or cybersecurity environment
• Strong understanding of software development and testing methodologies
• Be comfortable with macOS, Windows and Linux environments
• Experience managing internal dogfooding or similar programs
• Excellent communication skills, with the ability to create compelling content and present at/attend industry events
• Ability to manage multiple projects and work with cross-functional teams
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• Great people skills and the ability to document everything for others to find and take action against

Responsibilities

• Lead the Smallstep on Smallstep initiative, ensuring all internal teams use our products in their daily workflows
• Enable the business
• Evolve the platform
• Showcase the platform
• Collect and analyze feedback from internal users to drive product improvements
• Collaborate with cross-functional teams to integrate product enhancements based on dogfooding insights
• Create and share content, such as blog posts, videos, and case studies, to showcase how Smallstep uses its own products
• Represent Smallstep at industry conferences and events, sharing our dogfooding journey and lessons learned
• Develop, write, and maintain test scripts for critical Smallstep product workflows
• Manage the execution of test scripts, ensuring thorough coverage and high standards of quality
• Oversee outsourced QA activities, ensuring they meet Smallstep’s standards
• Work closely with the development and product teams to identify and resolve bugs and usability issues
• Implement automated testing where applicable to improve efficiency and coverage
• Identify, document, and help implement new use cases for the smallstep toolchain

Preferred Qualifications

• Experience with automated testing tools and outsourcing QA activities
• A passion for continuous learning and improvement

Benefits

• Competitive salary
• Industry leading benefits
• The ability to share in the company’s success
• The psychological safety to be their truest selves at work
• Flexible hours
• Remote work