Quality Assurance Executive

Summary

Join Target Group, a company focused on innovation and impact in Financial Services and Technology, as a Quality Assurance Executive for a 12-month fixed-term contract starting March 2025. This role offers a competitive salary (£25,000-£28,000) and excellent benefits. You will evaluate call quality and complaint outcomes, ensuring regulatory compliance. Responsibilities include risk-based quality control, investigation of substandard activity, risk identification and mitigation, and building relationships with other departments. The ideal candidate possesses strong analytical and problem-solving skills, a detail-oriented approach, and experience in collections, remediations, or complaints within financial services. The position offers remote work flexibility.

Requirements

• Someone with a strong understanding of regulatory call quality relating to Financial Services and Complaints
• Excellent analytical, problem-solving, and decision-making skills
• Detail-oriented with a high degree of accuracy
• Able to assess risk in terms of appropriate customer outcomes and appropriate mitigates
• Able to gather and manage information effectively, efficiently with ethically investigative and analytical skills

Responsibilities

• Undertake risk based Quality Control and Call Monitoring across your designated portfolios
• Investigate as necessary if any activity is found to be below industry standard and compliance
• Identify existing / potential risk across business activities and suggest actions to mitigate the risks identified
• Build relationships with other departments and business units to maintain awareness of conduct initiatives
• Work to be an effective member of the team and department

Preferred Qualifications

• You are a team player and able to adapt as necessary to business requirements
• You have a history of building strong working relationships with colleagues
• You can work effectively on a remote basis

Benefits

• Competitive salary of £25,000 - £28,000 per annum
• 30 days holiday PLUS bank holidays (That's right! 30 days from Day 1)
• Defined Pension Contribution Scheme (Employer matched up to 6%)
• Employee Discount Scheme, access to discounts and offers across 100s of leading retailers
• Company Paid Private Medical Insurance (benefit in kind)
• Group Life Assurance
• Group Income Protection
• Annual Pay Review
• Discretionary Annual Bonus Scheme
• Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
• Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
• Recognition Scheme
• Free Mortgage Advice and Support
• My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions
• Salary Sacrifice Pension Scheme
• Technology Buying Scheme (Salary Sacrifice)
• Critical Illness Cover
• Dental Insurance
• Gym Flex - discounted annual gym/health club memberships
• Taste Cards / Gourmet Cards
• RAC Breakdown Cover
• Charitable Payroll Giving
• Cycle to work Scheme (Salary Sacrifice)
• Health Cash Plan