Quality Assurance Specialist

Summary

Join Havenpark Communities, a rapidly growing company with 80+ communities and 25,000+ homesites, and contribute to our mission of creating caring communities. As a Quality Assurance Specialist, you will ensure operational process and policy compliance, develop QA metrics and reporting, and conduct community audits. You will also collaborate with field and home office leadership, identify areas for improvement, and recommend policy and training adjustments. This role requires experience in property management, strong communication and analytical skills, and a willingness to travel. Havenpark offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• Willingness to travel up to 25% of the time
• Experience in property management
• Excellent oral and written communication skills
• Strong analytical and problem-solving skills; Strong attention to detail with exceptional time-management skills
• Team-oriented with an exceptionally strong work ethic
• The ability to train and coach in one-on-one situations, as well as group settings
• Motivated to help others, self-motivated, and able to work with minimal supervision
• Goal-oriented with the ability to effectively prioritize
• Strong knowledge of computer software programs, such as Microsoft Office and HubSpot, Salesforce, or other CRMs

Responsibilities

• Ensure Operational Process and Policy Compliance (~60% of time)
• Develop daily, weekly, monthly, and quarterly QA metrics and reporting
• Develop in-person and virtual community audit procedures for both Field Leadership and Home Office QA use
• Review and approve credits for all properties to ensure resident account accuracy
• Perform quality assurance monitoring for all community operations, including but not limited to, on-site operations, our property management system (ManageAmerica), our CRM system (HubSpot), our spend management system (Coupa), etc
• Develop and maintain a thorough knowledge of community operations through understanding Havenpark’s policies and best practices
• Collaborate with Acquisitions in the onboarding of new communities from a QA viewpoint
• Manage Site Visits Mystery Shopping and Sales & Leasing Mystery Shopping
• Ensure Effective Business Partnering with Field Leadership and Home Office (~40% of time)
• Identify areas that require improvement, summarize findings, and present findings to Field and Home Office Leadership teams
• Collaborate with Business Operations and other Home Office departments to ensure new policies and processes are auditable to ensure adoption and compliance
• Recommend policy and training needs or adjustments based on QA findings to allow for complete compliance across the company

Benefits

• Competitive salary
• Comprehensive health benefits
• Generous PTO
• Paid holidays
• A 401(k) with a 6% company match
• Infinite opportunities to learn, develop and sharpen their skills