Quality Assurance Tester, Content Author - Mid Level

Summary

Join Mod Op, a full-service advertising agency, as a Tech QA Tester! You will ensure the quality and functionality of digital marketing campaigns, websites, and applications. Responsibilities include test planning and execution, bug reporting, issue analysis, and test documentation. You will collaborate with cross-functional teams and contribute to continuous improvement. Mod Op offers a generous time-off package, low-cost healthcare, and a collaborative work environment. The position includes work from home options and various other benefits.

Requirements

• English speaking, reading, and writing
• Advance computer knowledge
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Proven experience as a QA Tester, Content Author, Copywriter or in a similar role, preferably within a marketing agency or digital environment
• Solid understanding of software testing methodologies, best practices, and QA processes
• Proficiency in using bug tracking tools, such as JIRA or Monday, and familiarity with project management tools like Smartsheet, 10K, Monday, etc
• Strong analytical and problem-solving skills, with a keen eye for detail
• Excellent communication skills, both written and verbal, to effectively report bugs and collaborate with cross-functional teams
• 3 years of experience as a developer, QA Engineer, SDET or similar roles on the technological field

Responsibilities

• Give support to any QAA member if needed
• Collaborate with project managers, developers, and designers to understand project requirements, objectives, and specifications. Create detailed test plans and strategies for each project or campaign
• Perform comprehensive testing (functionality and visual) across various digital platforms, including websites, landing pages, mobile & web applications, email campaigns, games, animated banners and other marketing assets. Execute functional, regression, performance, compatibility, tracking/analytics or data collecting and usability tests to identify bugs, defects, and inconsistencies
• Clearly document and report identified issues (Dev or UX/UI) using appropriate bug tracking systems or project management tools (Jira). Provide detailed descriptions, steps to reproduce, and any other relevant information to facilitate efficient bug resolution
• Collaborate with the development and design teams to analyze and diagnose issues, providing additional information or reproducing errors as necessary. Assist in troubleshooting and debugging efforts to identify the root cause of defects
• Maintain accurate and up-to-date test documentation, including test plans, test cases, and test scripts. Document test results, including successes and failures, and track progress throughout the testing lifecycle
• Stay updated with industry best practices, emerging technologies, and QA trends. Proactively suggest process improvements, automation opportunities, and testing methodologies to enhance efficiency and quality assurance processes
• Work closely with cross-functional teams, including project managers, designers, developers, content creators, and digital marketers to ensure all aspects of a project are thoroughly tested and meet quality standards
• Assess the user experience of digital assets, identifying areas for improvement in terms of usability, accessibility, and overall user satisfaction. Provide feedback and suggestions to the design and development teams to enhance the user journey
• Create and update project documentation for instructions and training purposes
• Participate or teach in working tutorials sessions any learn paths, best practices, projects details or any other relevant information to be shared with the QA Team
• Creation and maintenance of content for webpages that are intended for global audiences through CMS authoring tools
• Follow company technical (Agile bases) and corporate processes
• Provide status updates of open tasks to Project Managers, QAA Manager and/or clients
• Daily record time invested in projects

Preferred Qualifications

• Familiarity with web development technologies (HTML, CSS, JavaScript), CMS platforms (WordPress, Drupal, Sitecore), and testing tools (Selenium, TestComplete, BrowserStack, Katalon) is a plus
• Experience with test automation and scripting is desirable
• Ability to work in a fast-paced, deadline-driven environment, managing multiple projects simultaneously

Benefits

• Work from Home
• Shared-Office in Spaces with more than 415 locations all over the world (5 in Panama City)
• Private Office within the coworking space
• Comfortable working environment
• Cafeteria and relaxing areas
• No formal office dress code
• Salary with an annual review
• Monetary compensation for internet and electricity expenses used at home
• Payment of wages before the regular Panama payment days
• Excellent work schedule that will fit your lifestyle
• Weekends off
• Private medical insurance
• Continuous training under the guidance of highly experienced staff
• Corporate catalog of other benefits with services available to you and your family members