Quality Controls Program Director

Summary

Join Pathward, a hybrid, remote-office financial empowerment company, and lead the development, implementation, and management of lending programs. You will ensure products and services meet the highest quality standards and comply with regulations. This role involves reviewing credit programs, designing quality assurance processes, identifying areas for improvement, and developing KPIs. You will also collaborate with other business units and create training programs. Pathward offers a competitive salary, performance-based incentives, and a comprehensive benefits package. We encourage applications from diverse candidates, even if they don't meet every requirement.

Requirements

• Bachelor's degree or equivalent education and work experience
• Typically, 8+ years’ experience in a variety of roles in the financial services industry, with emphasis in Lending disciplines
• Strong understanding of industry compliance standards and guidelines
• Proficient communicator with executive and senior level management
• Quality Management
• Strategic Vision
• Analytical and Problem-Solving Abilities
• Regulatory Knowledge and Compliance
• Communication and Collaboration

Responsibilities

• Review all proposed credit programs and new partner on-boarding plans to ensure the appropriate quality assurance and risk management checks and controls are in place prior to launch
• Design, implement, and maintain programs to ensure consistent delivery of high-quality products and services
• Ensure compliance with relevant regulatory requirements, industry standards, and internal policies. Stay updated on changes in regulations and incorporate necessary adjustments into programs
• Identify areas for process improvement and lead initiatives to enhance efficiency, effectiveness, and quality. Utilize data-driven approaches and methodologies
• Develop and monitor key performance indicators (KPIs) representing 4 critical dimensions – quality, financial, throughput and risk. Prepare and present reports on quality performance, trends, and issues to management
• Identify potential risks related to quality and implement strategies to mitigate those risks. Manage quality-related issues and provide resolutions in a timely manner
• Collaborate with other business units to ensure quality requirements are integrated into all aspects of operations
• Identify training needs and develop training programs to enhance the quality competencies of employees at all levels
• Other duties as assigned

Preferred Qualifications

Master's degree

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off
• Annual performance-based incentive opportunity