Rcm Trainer

Summary

Join Modernizing Medicine's (ModMed) high-performing RCM team as a driven RCM Trainer (level 2)! In this client-facing role, you will train new and existing practices across multiple specialties on ModMed's Practice Management System and related features. You will deliver both virtual and in-person training, ensuring successful outcomes. This position requires strong RCM expertise, excellent communication skills, and the ability to manage time effectively. ModMed offers a competitive benefits package, including comprehensive health insurance, 401(k) matching, generous paid time off, and professional development opportunities. The role involves up to 30% domestic travel and can be performed remotely.

Requirements

• Ability to travel domestically up to 30%
• 3 + years of experience in software training, implementation, and/ or relevant practice experience
• Energetic and motivating personality with a strong desire to win for the team - stellar customer service
• Ability to work independently in a remote working environment as well as part of a team in fast-paced situations
• Exceptional written, verbal and interpersonal communication skills
• Proven track record of training & guiding others in workflows and projects
• Proven ability to deliver effective presentations both virtually and in-person to clients and peers

Responsibilities

• Facilitate and document Training for Premier/Medium complexity practices across specialties for new and existing RCM clients
• Demonstrates full competency in Modernizing Medicine’s Practice Management System and/or Financials with the ability to support and train add-on/ancillary features (MMPay, Google Drive, BOOST processes workflows)
• Deliver virtual and in-person training to physicians, clinicians, and office staff while understanding the needs of each role and ability to relate to RCM and BOOST Workflows for successful outcomes
• Maintains competency with product enhancements and process updates within BOOST. Troubleshoots technical issues and collaborates with BOOST team to provide feedback for content and curriculum updates
• Product release new features and BOOST Process updates
• Feedback related to content and curriculum updates
• Manages time and timely feedback related to client consumption of training and readiness to go live
• Using the appropriate BOOST preferred platform (SF, CloudCoach, etc) provide feedback to the Project Manager or Client Advisor with training outcomes
• Effectively manages time to keep training sessions to the allotted durations and maintains daily schedule accordingly

Preferred Qualifications

• Bachelor's degree in healthcare administration
• Medical billing and RCM experience
• Utilization and experience in MMPM platform

Benefits

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned, casual, and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind
• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters